Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice PROJECT SKILLS SOLUTIONS LIMITED

This is a great opportunity to learn a wide range of skills and develop a career in the training industry. Salary will be reflective of your effort and progress and reviewed throughout your apprenticeship. This Apprenticeship is based at our Basildon office.

Sign in to apply

Closing date: 18 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 7.5 hours per day. Hours to be confirmed. 37.5 hours per week.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    20 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000099349

  • Positions

    1 available

What will the apprentice be doing?

You will be working as part of a small team assisting with all the administration required for the delivery of a wide range of training courses at venues across the UK and Virtually/online.

The work will be varied, and you will have a line manager who will monitor your development, progress, effort, and integration into the team. You will be taught how to self-manage your workload as we do not micromanage our personnel.

Day to Day tasks varied and not limited to:

  • Dealing with the training suppliers ensuring course information is current and correct on our systems and websites
  • Course material preparation and dispatch for classroom courses
  • Dealing with and processing training enquiries

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2.

What is the expected career progression after this apprenticeship?

It is our plan that the person taking this apprenticeship will become a valuable long-term member of staff within the company. This will be solely down to the effort and ability to the role shown by the apprentice. Your enthusiasm will be matched by the company in providing you with training and opportunity to develop your career with a growing and ambitious company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

About Us – Project Skills Solutions; For all workers of all levels in all industries within the UK to have health and safety knowledge in order to work safely. Project Skills Solutions was established in 2004 with its head office in Essex, we are privately owned and family-run. Since 2004 we have been providing companies and individuals with the widest options for safety training available at the most competitive prices with nationwide coverage. Whether you are an individual looking to get on-site or a company with a whole workforce to retrain we have the solution for you.

Employer

PROJECT SKILLS SOLUTIONS LIMITED

Address

17 WOLLASTON CRESCENT

WOLLASTON INDUSTRIAL CENTRE

BURNT MILLS

SS13 1QD

You must have JavaScript enabled to view a map of the location

Training

Training provider

RM TRAINING (UK) LIMITED

Contact

Katie

katie@rmtraining.co.uk

01702 782001

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.