Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Administrator & Customer Service Apprentice Healix International Limited - Healix House

To provide support to the One HMG Healthline team (the customer), to help allocate and answer the incoming administrative work by email and by phone; support the team with data entry; help resolve consumer questions that are about policy (e.g. membership year, hub access).

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday between 8am and 6pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    28 Dec 2022

  • Date posted

    15 Oct 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Key activities/main duties:

- Allocate emails (as assigned) and answer patient/consumer questions about their membership, their registration

- Answer telephone calls as assigned

- Allocate emails that are of a general nature (e.g. vaccine records)

- Maintain accurate case records (accurately updating membership year dates)

- Work with the Hub team to reply to those who have difficulty accessing forms

- Work through an Excel spreadsheet to accurately record and update information (e.g. tour dates, psychological screening date checks)

- Use the case management system effectively, with good attention to detail, so that when allocating emails and sending replies, the records are accurately kept

- Understand how to apply dat.a protection regulation and medical record keeping to accurately update records and maintain patient confidentiality when answering queries

- Accurately send out confirmation of posting information

- Work on identified targeted data projects to improve the current information on file - this is key to the successful implementation of the contract (e.g. review patient records and correct inaccuracies such as posting location, type of posting, staff numbers) and key to client reporting

- Participate in appropriate learning opportunities to be able to complete apprenticeship modules and tasks

- Develop the skillset to identify urgent queries and data inaccuracies proactively

- Understand the role the UK government has for the client and patient

- As appropriate, escalate urgent matters to Senior Coordinators and Operations Managers

- Other ad hoc duties as required

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Apprenticeship L2

What is the expected career progression after this apprenticeship?

We are looking to make an investment in your career. Upon completion of your apprenticeship, you will have opportunities to develop through higher apprenticeships.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer

Healthcare and Risk Management Solutions / Insurance with work across the globe


Healix International Limited - Healix House


Healix House

KT10 8AB

You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Dec 2022