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Customer Service Representative Apprenticeship Link Group

Are you looking for a career with real prospects and an opportunity to gain a recognised qualification then we have the ideal role for you. Here at Link group, we are looking for a Customer Service Representative to work in our customer service team. If you ready to embark on a career in the financial sector, please apply today.

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Closing date: 13 Dec 2022

Apprenticeship summary

  • Annual wage

    £17,000.00

    Skills based remuneration increases, annual performance reviews, excellent company benefits

  • Working week

    Monday - Friday 9.00am - 5.30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    28 Dec 2022

  • Date posted

    19 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000097846

  • Positions

    1 available

What will the apprentice be doing?

  • Responding to emails and telephone calls, while adhering to set compliance and regulations
  • Prioritise queries and correspond with other departments when necessary to determine the root cause of any issue / query
  • Type and administer correspondence to clients and investors while meeting deadlines
  • Ensure quality and accuracy in all correspondence with customers and investors while always providing a professional service

What training will the apprentice take and what qualification will the apprentice get at the end?

Qualification, Customer Service Specialist Level 3.

A wide range of product training will be provided such as core registration, share dealing, share plans and specific on the job training relating to the financial industry.

Successful candidates will complete the following:

  • 2 Week initial share registration training
  • 6 Months in the post room - with on the job training
  • 2 Weeks back in the classroom for a repeat of share registration training
  • 6 Months in the call centre
  • 2 Weeks of share plans training
  • 6 Months in the email team

In addition to the above the candidates will have the following:

  • Allocated a mentor each and have a weekly 1-2-1
  • Spend 1 day per month in another department, share dealing, share plans, admin teams, corporate actions etc
  • Attend 1 event / activity a week with their mentor

What is the expected career progression after this apprenticeship?

Upon completion of the apprenticeship the apprentice will be offered a role within the customer support centre either undertaking call handling, processing of emails or a role within the post room. Dependant on how successful the apprentice has adapted to the variation of role there also may be an opportunity for progression to a senior or team leader role or it may be identified that there is a suitable role across the wider business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths, English (Grade Grade 5-9 or C to A*) Essential

Things to consider

Working knowledge of Microsoft Office programs (Outlook and Word) Customer Service/Contact Center Experience

About the employer

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Employer

Link Group

Address

Central Square

29 Wellington Street

Leeds

LS1 4DL

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Training

Training provider

NORTHERN TRAINING ACADEMY LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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