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Customer Service Receptionist/Beauty Therapist Apprentice ONE PLUS ONE HAIR AND BEAUTY LTD

The successful candidate must have a passion for the aesthetic industry. You will be a good communicator with great customer service skills. You will be able to work towards daily/monthly targets.

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Closing date: 14 Dec 2022

Apprenticeship summary

  • Annual wage

    £7,503.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The salon is open Tuesdays to Saturdays. Shifts to be confirmed.

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    12 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000096461

  • Positions

    1 available

What will the apprentice be doing?

The duties include:

  • General Reception duties
  • Answering the telephone
  • Booking customers in for treatments
  • Helping to keep the clinic clean and tidy
  • Carrying out minor treatments once trained
  • Heath, safely and hygiene 
  • Consultation and client care
  • Manicure and pedicure treatments
  • Waxing services
  • Eyebrow shaping services 
  • Eyebrow and lash tinting services
  • Gel polish 
  • Scheduling appointments
  • Greeting of clients
  • Making drinks
  • Taking payments 

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard Qualification.

Functional Skills maths and English will be incorporated if required.

On the job training.

Full training will be provided on an ongoing daily basis and when required. You will be working towards a NVQ qualification. An assessor will be allocated to you to progress/help you through you course. Continual assessment for NVQ’s coupled with assignments/or exams depending on course of study.  No college attendance is required, your course will be delivered in your workplace.

Time spent training will be part of the agreed contracted hours of the working week.  At the end of your training you will sit an exam and submit course work as part of your assessment, and you will receive a Level 2 qualification.

What is the expected career progression after this apprenticeship?

Potential future career progression.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Great passion for the role

Qualifications

NVQ or SVQ Level 2 or equivalent Beauty Therapy (Grade Pass, Merit or Distinction) Desired

Things to consider

The role will require you to be confident in up selling and working to daily/monthly targets. It is an extremely professional and welcoming environment to all clients and team members. Six months customer service experience is desirable but not essential.

About the employer

One Plus One Hair & Beauty is a new salon experience that has recently come to Kingswinford. We will be offering hair, beauty and medical aesthetics services in our newly refurbed studio. Creating a safe calming place where you can truly switch off and be pampered. We use only the best products for you and only use natural 100% vegan ranges.

Employer

ONE PLUS ONE HAIR AND BEAUTY LTD

Address

6 BARNETT LANE

KINGSWINFORD

DY6 9PJ

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Training

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Contact

Julie Perks

julie.perks@dudleycol.ac.uk

01384 363314

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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