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Apprentice Customer Event Organiser Funktion Events

We are a fast-growing events company based in Chester city centre and we are looking for a customer service event organiser to join our fun hen and stag party team. Enthusiastic with a good telephone manner & attention to detail. Browse our website to see what we do www.funktionevents.co.uk

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Closing date: 09 Jan 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Between Monday to Saturday. These days will consist of 8 hours between 9am - 7:30pm, However initial training will be set as 9.00am - 5.30pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    23 Jan 2023

  • Date posted

    11 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000095922

  • Positions

    2 available

What will the apprentice be doing?

Duties will include;

  • Main part of this role is taking a new customer booking and managing all correspondence with the customer and suppliers (there is no cold calling)
  • The candidate must be very confident communicating over the phone and emails
  • Dealing with all new potential customers in a polite and timely manner
  • At all times be personable, accurate and prompt in all communication with our customers & suppliers
  • Having exceptional customer service skills where nothing is too much trouble and follow this through in an organised and methodical manner to ensure work is complete without error and to deadlines
  • On new customer’s bookings you will check off and secure in writing with all the suppliers. These can include hotels, a daytime event and an evening event
  • You will communicate over the phone and via email with your customers to ensure any last-minute details are confirmed such as group size, restaurant & club choices nearer to their party date and then settle their balance
  • You will populate their party / event itineraries via our internal system
  • You will request and co-originate invoices from your suppliers
  • You will gain customer feedback, send feedback to our marketing team and deal with any customer and supplier issues if we receive them
  • You will be working in our internal system. Therefore data entry, accuracy, attention to detail & confident use of IT systems is a high priority
  • Responding to all customer emails promptly
  • Give our customers exceptional service throughout their time with us, so we continue to be best in class
  • Giving them a smooth and stress free party weekend so they don’t have to worry about a thing
  • Overview of our product range, so you are aware of what your customers are booking
  • Attend quarterly office events to experience our supplier’s products 1st hand so you fully understand what is being sold.
  • These are all expense paid
  • As our business is seasonal, some months are busier than others.  Your line manager will therefore introduce other projects for you to work on in line with your skillset at times.

     

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard:

On the job training covering customer relationship building, supplier relationship management, finance, sales, internal system training and general administration given by in-house mentor.

What is the expected career progression after this apprenticeship?

A future permanent role within the company may be available but not guaranteed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Excellent written skills, Professional, Positive work ethic, Positive energy, Enthusiastic, Good telephone manner, Thrives under pressure

Qualifications

GCSE or equivalent English (Grade Level 4/Grade C or above) Desired
GCSE or equivalent Maths (Grade Level 4/Grade C or above) Desired

About the employer

Funktion Events is a tour operator / events management company, ABTA approved, organising stag do’s, hen weekends, group travel, team building and virtual events across the UK and Europe. They are synonymous with exceptional customer service and choice of activities. Our leading brand is www.funktionevents.co.uk which send thousands of people on high quality fun activities and packages each year. The business currently employs a highly skilled cohesive team which are looking to pass their knowledge onto new talented individuals to assist the business growth. Everyone in the business has come through as an apprentice. Continually focused on offering high quality training, the Managing Director has won the Small Business Apprenticeship Ambassador of the Year Award 2018. We have been established for 13 years and are currently in an exciting growth period and as such are looking for 3 x event planner with main duties of this role undertaking all admin duties, liaising with customers & suppliers, updating existing clients bookings through a structured training programme. The lucky candidates will also get to experience some of the popular events we organise for our customers.

Employer

Funktion Events

Address

FUNKTION EVENTS

10 ST JOHN STREET

CHESTER

CH1 1DA

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Training

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Contact

Claire Garner

claire.garner@ccsw.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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