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Customer Service Apprentice GUARDIAN ENVIRONMENTAL SERVICES LTD

As a Customer Service apprentice, you will be at the heart of the service team at Guardian Environmental. Helping to deliver the best service to our customers whilst learning lots of skills to become a proactive member of the team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jan 2023

Apprenticeship summary

  • Annual wage

    £15,600.00

  • Working week

    Monday – Friday, 08:30 – 16:30 with 30 minutes for lunch.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    16 Jan 2023

  • Date posted

    11 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000095713

  • Positions

    1 available

What will the apprentice be doing?

Due to continual growth, we are looking to increase our Business Administration team.  If you are an enthusiastic individual who would like to develop your career as our latest apprentice, then we would love to hear from you. You will be required to build and maintain positive relationships with our clients, fostering an inclusive and welcoming environment for jobs being processed as quickly as possible for clients.

Key responsibilities:

  • Answering the telephone quickly & dealing with incoming queries
  • Able to raise callouts efficiently & professionally. Managing emergencies calmly & effectively
  • Provide support on a variety of administrative tasks
  • Help with providing customers information, liaising with booking in maintenance, call outs & repairs
  • Providing support on any projects that are required
  • Bringing in new ideas & innovations to the team, to help with processes & procedures

We would love to meet someone who:

  • Is able to stay calm under pressure
  • Has good communication skills to be able to talk to external & internal customers
  • Takes pride in their work & puts customers at the forefront of their agenda
  • Is able to work as part of a team environment
  • Can build effective working relationships across the business

We would love to meet someone who:

  • Able to stay calm under pressure
  • Has effective communication skills to be able to talk to external & internal customers
  • Takes pride in their work & puts customers at the forefront of their agenda
  • Able to work as part of a team environment
  • Can build effective working relationships across the business

Requirements:

  • Team player
  • Can use Microsoft Office packages (basic to intermediate level)
  • Confident on the phone
  • Effective Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Initiative

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner standard:

  • Training with Milton Keynes College
  • Ongoing training, support and development with the employer

What is the expected career progression after this apprenticeship?

Upon successful completion of your apprenticeship, you will be able to apply for other roles within the organisation with your transferrable skills. Should a permanent role be made available within the Customer Service team, you would be considered a desirable candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English and Maths (Grade 4-9) Essential

About the employer

We are a long-established Facilities Maintenance Company. For over thirty years Guardian Environmental Services Ltd have been offering maintenance services to the commercial property sector.

Employer

GUARDIAN ENVIRONMENTAL SERVICES LTD

Address

117 Clophill Road, Maulden

BEDFORD

MK45 2AE

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Training

Training provider

MILTON KEYNES COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jan 2023