Traffic and breakdown administrator apprentice iRescue 24

An immediate start to work with a growing business looking to recruit an apprentice for customer service. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023

Apprenticeship summary

  • Annual wage

    £11,232.00

  • Working week

    £6.00 per hour with regular progress reviews. Shift work - 4 on 4 off working 15:00 - 00:00. Exact working days and hours TBC.

    Total hours per week: 36

  • Expected duration

    16 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    11 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000095417

  • Positions

    4 available

What will the apprentice be doing?

  • Calling customers and confirming breakdown details including location, how many passengers and priority needs etc.
  • Using google maps to pinpoint accurate location and destination and save to the task on the bespoke APEX system so when the driver gets the job it will take him straight to scene
  • Taking calls in general for associated queries in the control room
  • Liaising with the senior controllers to make carious calls to drivers or customers on live jobs
  • Making and receiving calls from body shops and salvage agents in relation to vehicles on site due for collection or delivery
  • Taking payments over the phone using Worldpay system for any sales (batteries) etc.
  • Assisting control in identifying any priority needs by updating any info following a call
  • General associated admin tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • This qualification requires college attendance once per month

What is the expected career progression after this apprenticeship?

Following the successful completion of your apprenticeship, we will consider the most appropriate progression route based on your skills and abilities and plan for your further development within the team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness

Qualifications

GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

Established rescue and recovery operator.

Employer

iRescue 24

Address

HOLLY BANK MILL

HOLLY BANK INDUSTRIAL ESTATE

HOLLY BANK STREET

M26 3SY

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Training

Training provider

BURY COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Apr 2023