Customer Service Advisor Apprenticeship ECLAT COSMETIC LTD

The role of a Customer Service apprentice is to provide each and every one of our customers with consistently high levels of service. This exciting apprenticeship programme is ideal for someone who enjoys engaging with people, a challenging and varied working environment, and who wants to develop a long-term career

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Closing date: 13 Apr 2023

Apprenticeship summary

  • Annual wage

    £11,830.00

  • Working week

    Monday to Friday, 9am – 5pm.

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    07 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000093862

  • Positions

    2 available

What will the apprentice be doing?

  • Interpreting customer concerns and comments and liaising with supervisor/production staff
  • Booking/scheduling deliveries
  • Liaising with customers about any additional products and services
  • Estimating time and costs associated with deliveries
  • Handling customer complaints
  • Responding to customer requests

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner standard:

  • Functional Skills in English and maths (if necessary) 

What is the expected career progression after this apprenticeship?

The successful candidate can progress onto further training or into employment.

Requirements and prospects

Desired skills and personal qualities

Customer care skills, Problem solving skills, Presentation skills

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Eclat Skin London is a premium skincare brand that combines science-based, natural and rare premium ingredients for amazing skin results. Created in London to help people to care for their skin in environments such as large cities that easily impact the skin with pollution and stress.

Employer

ECLAT COSMETIC LTD

Address

UNIT 22

LEYTON BUSINESS CENTRE

ETLOE ROAD

E10 7BT

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Training

Training provider

FIRST RUNG LIMITED

Contact

Sabreena Valydon

svalydon@firstrung.org.uk

07495 464797

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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