Adult care worker Apprenticeship Gateshead Council - Care Call Department

An exciting opportunity to learn all about the technology enabled support that is given to residents of Gateshead. The role will offer the apprentice to learn about technology alongside alert management, both receiving and responding. No two days are the same, this is an extremely varied, challenging yet highly rewarding opportunity.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    37 hours a week. Monday to Friday, hours to be confirmed.

    Total hours per week: 37.00

  • Expected duration

    18 Months

  • Possible start date

    30 Apr 2023

  • Date posted

    07 Oct 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?


  • Response and alert of calls
  • Ensuring clients contact and personal information are kept up to date
  • Personal care aspect
  • Diary rota (mixture of duties)
  • Respond to a fall/trip/equipment alert
  • Moving and handling of equipment/clients
  • Dealing with the whole of the council out of hours calls
  • Dealing with difficult situations potentially death/distressed clients
  • Support and make a real different to local residents lives
  • Working under the supervision of a line manager

Undertaking call handling and associated work, monitoring and responding to the needs of clients linked via Technology Enabled Support, including outgoing calls to clients as required.

To carry out appropriate action to ensure that all calls received are dealt with satisfactorily in line with agreed policy and procedures.

What training will the apprentice take and what qualification will the apprentice get at the end?

Adult Care Worker Level 2:

Care Certificate – usually completed within the first 3 months of the apprenticeship

Level 2 Diploma in Care

Maths and English to Level 1 Functional Skills equivalent to D -G at GCSE.  The Level 2 maths and English to Level 2 – test to be taken – please note the apprentice will need to study to be capable of passing the level 2 and cannot simply be entered for it without proof of readiness to take test.

Ongoing assessment by the employer and provider – for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence

Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation.

This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for the professional discussion In the last three months of the apprenticeship following the completion.

What is the expected career progression after this apprenticeship?

Very good opportunity to develop and grow within the organisation with a good career route.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths (Grade 4/C) Essential
GCSE or equivalent English (Grade 4/C) Essential

About the employer

Gateshead Care Call is a low cost emergency telecare alarm and response service for older, disabled or vulnerable people living in Gateshead


Gateshead Council - Care Call Department


Regent Street, Civic Centre



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Training provider


Apprenticeship standard

Adult care worker

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Apr 2023