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Rental Desk Apprentice Close Brothers Vehicle Hire Limited

Our apprentices are the future of our business. As an apprentice you will learn all of the skills to become a Rental Desk Controller with a fantastic range of future career options ahead of you. You'll assist the lead on our rental desk & be our ambassador for our "Customer Right First Time" culture, so that they feel truly valued.

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Closing date: 06 Jan 2023

Apprenticeship summary

  • Annual wage

    £10,355.00

  • Working week

    Monday - Friday 9:00am - 5:00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Jan 2023

  • Date posted

    05 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000092763

  • Positions

    1 available

What will the apprentice be doing?

  • Taking incoming calls, directing to the correct contact as necessary.
  • Dealing with enquiries matching need to the correct rental product/service.
  • Establishing and maintaining client, supplier and colleague relationships.
  • Creating and maintaining client, supplier & vehicle records.
  • Work towards the successful achievement of team targets.
  • Co-ordinate deliveries and collections.
  • Manage complaints to ensure timely resolution.

What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Customer Service Specialist Level 3 Apprenticeship Standard, with support from your employer and the Chesterfield College Group.

As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.

What is the expected career progression after this apprenticeship?

This is an opportunity to establish yourself as the 'go to' person and emerge as an Ambassador for our customers, in return there are genuine opportunities to progress both your career and training development.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Professionalism

Qualifications

GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

Things to consider

You should have a minimum of Grade A*- D/ 9-3 or equivalent in GCSE Maths & English Language. Prior experience of working with the general public would be advantageous but not essential. Your role will be varied and therefore you will need to be adaptable to change and willing to learn new skills. NOTE - There is limited public transport to this employers location but there is free onsite parking

About the employer

Close Brothers Vehicle Hire provide flexible, comprehensive vehicle solutions including: vehicle rental, contract hire, finance solutions and fleet management services.

Employer

Close Brothers Vehicle Hire Limited

Address

Stanton Works

Lows Lane

Ilkeston

DE7 4QU

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Training

Training provider

TRAINING SERVICES 2000 LTD

Contact

Olivia Roberts

robertso@chesterfield.ac.uk

01246 500500

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Before you apply

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