Rental Desk Apprentice Close Brothers Vehicle Hire Limited
Our apprentices are the future of our business. As an apprentice you will learn all of the skills to become a Rental Desk Controller with a fantastic range of future career options ahead of you. You'll assist the lead on our rental desk & be our ambassador for our "Customer Right First Time" culture, so that they feel truly valued.
Closing date: 06 Jan 2023
Total hours per week: 37.5
Possible start date
09 Jan 2023
05 Oct 2022
Level 3 (A level)
What will the apprentice be doing?
- Taking incoming calls, directing to the correct contact as necessary.
- Dealing with enquiries matching need to the correct rental product/service.
- Establishing and maintaining client, supplier and colleague relationships.
- Creating and maintaining client, supplier & vehicle records.
- Work towards the successful achievement of team targets.
- Co-ordinate deliveries and collections.
- Manage complaints to ensure timely resolution.
What training will the apprentice take and what qualification will the apprentice get at the end?
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Customer Service Specialist Level 3 Apprenticeship Standard, with support from your employer and the Chesterfield College Group.
As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.
What is the expected career progression after this apprenticeship?
This is an opportunity to establish yourself as the 'go to' person and emerge as an Ambassador for our customers, in return there are genuine opportunities to progress both your career and training development.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 3/D) Essential
Things to consider
About the employer
TRAINING SERVICES 2000 LTD
Customer service specialist
Level 3 (A level)
Before you apply
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