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Customer Service Apprentice Thursfields

We have an exciting opportunity for you to join a skilled solicitors and become a customer service apprentice within an industry leading company. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

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Closing date: 23 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,129.38

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.15pm (1 hour lunch)

    Total hours per week: 36.5

  • Expected duration

    12 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    30 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000091874

  • Positions

    1 available

What will the apprentice be doing?

  • To provide outstanding customer care as our front of house representative
  • To undertake a full range of front of house duties, as well as additional administrative support the broader business
  • To undertake Audio typing and administrative duties as part of the firm’s centralised services department ‘the hub’
  • Effectively managing the logging and distribution of post/incoming mail
  • Role modelling Thursfield’s values and acting as an ambassador for excellent customer care
  • Acting as a ambassador for continuous improvement, sharing ideas and best practice to optimise our front of house service across Thursfields and overall client offering
  • Greeting visitors to the office in a warm and professional way.
  • Organising the Reception area and other shared spaces e.g. kitchen, meeting rooms so they are welcoming and presentable at all times
  • Directing calls though our switchboard system and seamlessly progressing enquiries/ messages to enhance the customer’s experience of Thursfields
  • Assisting with additional administrative support to the wider team via digital dictation and/or direct instruction
  • Organising Banking processes including taking PDQ payments, logging all cheques and delivering to the local bank branch as necessary
  • Dealing accurately with filing, storage and retrieval of client files in line with procedures
  • Supporting the arrangements for on-site seminars
  • Ensure the confidentiality and security of all practice and client’s documentation and/or information
  • To comply at all times with Anti Money Laundering procedures.
  • To work in accordance with the Firm’s procedures and the LEXCEL quality mark requirements
  • To undertake such other duties, training and/or hours of work commensurate with the role

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will receive support and training on the job from your employer and support and guidance from your college tutor when visiting you in the workplace to gain your Level 2 Customer Service Standard

What is the expected career progression after this apprenticeship?

  • Following completion of the apprenticeship there will be the possibility of progressing within the organisation

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer service

Qualifications

GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

Thursfields Solicitors is one of the most reputable law firms, offering over 100 years of experience to the individuals and businesses in different towns and cities. We are a full service law firm with offices across the West Midlands and Worcestershire delivering excellence in professional services, our objective is to assist any legal requirements under one roof.

Employer

Thursfields

Address

9 The Courtyard

Warwick Road

Solihull

B91 3DA

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Training

Training provider

SANDWELL COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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