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Starbucks Shift Supervisor Apprenticeship STARBUCKS COFFEE COMPANY (UK) LIMITED

Remit is recruiting on behalf of Starbucks at their The Gallery (SE1 9TG) store, for a Shift Supervisor. You'll undertake a Team Leader Level 3 apprenticeship and create the Starbucks experience for customers, by providing them with prompt service, quality beverages & products, and maintaining a comfortable store environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage

    £20,300.00

  • Working week

    32hours, flexible between 6am and 8:30pm (exact days & times TBC)

    Total hours per week: 32

  • Expected duration

    12 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    29 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000091519

  • Positions

    1 available

What will the apprentice be doing?

This is a fantastic opportunity to become a Starbucks partner, contributing to their success by providing legendary customer service to all customers.

As the Shift Supervisor you will be assisting the Store Manager in carrying out store operations during your scheduled shifts. You’ll be ensuring that the partners on shift can create and maintain the Starbuck Experience.

Your duties will include:

  • Carry out store operations during shifts, including organising opening and closing duties
  • Ensuring that baristas are delivering the required levels of customer service
  • Follow operational policies and procedures for cash handling, safety and security to ensure the safety of all partners during each shift
  • Providing quality beverages and food products for all customers by adhering to all recipe and presentation standards
  • Follow health, safety and sanitation guidelines for all products
  • Handle cash and other payment transactions safely and securely
  • Assist with training new partners by reinforcing successful performance and encouragement as needed. Give feedback to the Store Manager during the shift
  • Contribute to a positive team environment by understanding and addressing individual motivation, needs and concerns
  • Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance

There are lots of benefits to being a Starbuck partner, including a free bag of coffee each week and discounts on food during working hours.

Interviews will include a competency-based interview and short role play around customer service and sales. Uniform will be provided.

What training will the apprentice take and what qualification will the apprentice get at the end?

As an apprentice, you will work closely with management who will offer guidance on tasks and goals you will be expected to achieve. You may be involved in supporting and developing other team members while monitoring resources and workload on a day-to-day basis. You will learn about different leadership styles and ways to support and develop other people in the team to improve their performance. You will learn about managing people and how to deliver both positive and constructive feedback to your team. You will learn about managing conflict, whether that be with colleagues, customers or clients and you will develop your personal attitudes and behaviours to help when leading a team.

You will receive the following qualifications:

  • Team Leader Supervisor Level 3
  • Functional Skills in English & maths Level 2 (if required)

What is the expected career progression after this apprenticeship?

There are plenty of opportunities for progression within Starbucks. They provide great opportunities for partners looking for long term development and these apprenticeships are genuine career opportunities.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Enthusiasm to learn

Qualifications

GCSE or equivalent Maths (Grade 4/C) Desired
GCSE or equivalent English Language (Grade 4/C) Desired

Things to consider

Can you get to work for a shift starting at 6am (check the transport / parking!) Are you willing and able to commit to the duration of the apprenticeship? Can you manage on the salary? Do you want a career in hospitality?

About the employer

The first Starbucks store opened in 1971 in Seattle and has grown into a well recognised global brand with more than 32,000 in 80 countries. Starbucks is the premier roaster and retailer of speciality coffee in the world and with every cup strive to bring their heritage and an exceptional experience to life.

Employer

STARBUCKS COFFEE COMPANY (UK) LIMITED

Address

15 Sheldon Square

W2 6PY

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Training

Training provider

REMIT GROUP LIMITED

Apprenticeship standard

Team leader or supervisor

Level 3 (A level)


Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022