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Customer Service Apprentice 2023 TJX UK

A front-line role with direct customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents TJX Europe. Customer service is the heart of our business which aims to provide an exceptional service that leaves the customer feeling valued.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jan 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Sunday shifts, may work evenings and weekends.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    29 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    10 available

What will the apprentice be doing?

  • As an Associate working as part of the Customer Service team, you’ll acquire a holistic view of our business, seeing firsthand the outcome of our business decisions
  • You will also meet and partner with people from other business functions, to build your awareness of how we operate, and discover how a career in Customer Service can add value to what we do, at every opportunity
  • Whilst doing a real job within the customer service team you will also be studying towards your Customer Service apprenticeship qualification
  • You will receive expert knowledge and training both on the job and with a top-quality external training provider either face to face in a classroom setting or online
  • You will be surrounded by support from your peers, manager and mentor

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The qualification should take approximately 18 months to complete and will be fully funded by us. At the end of your study you will receive your Customer Service Specialist Level 3 qualification and have a promising career ahead of you

What is the expected career progression after this apprenticeship?

  • If you’re looking for an unforgettable journey
  • The chance of something huge. Something global
  • A Customer Service Apprenticeship with TJX Europe is where it can all begin

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade Level 4) Essential
GCSE or equivalent Maths (Grade Level 4) Essential

About the employer

You’ve probably heard of TK Maxx and Homesense, but you might not know that behind these brands is TJX Europe, part of The TJX Companies, Inc. TJX is the leading off-price retailer of apparel and home fashion. In Europe, we have a team of approximately 33,000 employees, over 600 stores, and our e-commerce site,




73 Clarendon Road

WD17 1TX

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Training provider


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Jan 2023