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Customer Service Apprentice GS Couriers (Lincoln) T/A APC

A fantastic opportunity for an enthusiastic individual to undertake a Customer Service Practitioner Level 2 Apprenticeship with a well-established and successful transportation and courier business in Lincoln. Excellent progression opportunities are available with this being the view to the beginning of a successful career within the business.

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Closing date: 12 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,400.00

  • Working week

    Monday to Friday 9.00am – 5.00pm. The Apprentice will also be required to work two Saturday's each month and time will be given off in the week in lieu of this.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    06 Jan 2023

  • Date posted

    27 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000090397

  • Positions

    1 available

What will the apprentice be doing?

Alongside thorough Apprenticeship training with both the employer and the training provider the Apprentice will learn and develop fulfil the role of customer service advisor on completion of the Apprenticeship.

Main duties will include:

  • To provide excellent customer service and support to customers of GS, addressees awaiting parcels and other Depots within the network
  • To communicate and facilitate this service with our Couriers and suppliers
  • Managing daily customer service tasks via phone and email
  • Communicating requirements with our Couriers
  • Handling queries from other Depots in the network
  • Organising delivery of parcels to addresses on a daily basis

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will complete a Customer Service Practitioner Level 2 Apprenticeship standard:

  • Functional Skills Level 1 in maths – if applicable
  • Functional Skills Level 1 in English – if applicable

Knowledge - based off the job training will take place during the 15 months of the Apprenticeship. The Apprentice will complete a minimum 20% off the job training during the Apprenticeship.

What is the expected career progression after this apprenticeship?

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4 or equivalent) Desired
GCSE or equivalent Maths (Grade 4 or equivalent) Desired

Things to consider

The role will also require dealing with complaints, managing expectations and decision making on how to proceed with a consignment. For which full training will be given.

About the employer

GS Couriers LTD is now delighted to be able to announce that we are now working in partnership with GSC and are a proud member of The APC Delivery Network to support businesses across the Lincoln area and look forward to our future together. The APC Delivery Network in Lincoln was formed in 1994 by a group of experienced delivery companies committed to providing excellent service in the UK overnight delivery market. We’ve managed our expansion carefully in order to stay true to our founding principles: ✓ Offering exceptional levels of service ✓ Utilising the newest and best technology ✓ Continually investing in safety and efficiency. We’re delighted to say we’re now the UK’s largest independent delivery network, with more than 100 locations that guarantee a friendly reception and streamlined coverage.

Employer

GS Couriers (Lincoln) T/A APC

Address

Unit 5

Electric Avenue

Witham St. Hughs

LN6 9BJ

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Training

Training provider

MILLBROOK MANAGEMENT SERVICES LIMITED

Contact

Recruitment

recruitment@prostartuk.co.uk

0115 9468182

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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