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Customer Service Admin Support Advisor Apprenticeship D P (BUILDING SYSTEMS) LTD

Our Customer Service department act as first point of contact for our customers, our drivers and our internal warehouse and operations team. This role is an integral part of our business and will help ensure our service is world class. The person filling this role promotes better relations for further business. Is this you? Apply!

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Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

  • Working week

    Monday to Friday 08:00 - 17:00

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    27 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000090272

  • Positions

    1 available

What will the apprentice be doing?

  • Contribute to the driving team with great customer service and the ability to meet clients needs who needs assistance
  • Providing customer service support to customers via calling, emailing and live chatting
  • Gaining ETAs and investigating shipments with couriers and reporting back to customers
  • Investigate and resolve customer complaints quickly and patiently
  • Maintain thorough and accurate customer service records
  • Liaise with company suppliers to arrange collections, deliveries, item repairs, correspondence and email management as needed
  • Check product availability for customer orders and order or re stock items if necessary to satisfy the customer with supplier

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 qualification.

The apprenticeship will be completed at the workplace and one day a month at Protocol consultancy Services B3 2NH.

What is the expected career progression after this apprenticeship?

Full-time employment and further qualifications for related services within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Patience

Qualifications

GCSE or equivalent English (Grade Grade 4/C or Above) Desired

Things to consider

Can you get to this location easily, and ensuring you will be on time?

About the employer

Distributor of Cable management Our aim is to supply high-quality cable management and network cabling containment products and solutions by leading manufacturers which suit your needs, ensuring you get what you want, where you want it. We supply products from the likes of Marco, Halfen, Pemsa, Legrand, Cablofil and Pump House to name just a few.

Employer

D P (BUILDING SYSTEMS) LTD

Address

UNIT 4

TAMEBRIDGE INDUSTRIAL ESTATE

ALDRIDGE ROAD

B42 2TX

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Training

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Contact

Melanie Judd

mjudd@protocolgroup.co.uk

01212367862

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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