Software Support Apprentice HIREFUL TD
Are you looking to take your first step into a career in I.T and/or customer and systems support? Hireful is a recruitment technology company that offers a cloud based Applicant Tracking System. We are looking for a new apprentice to join the IT Tech team in supporting and implementing our bespoke cloud-based application.
Closing date: 10 Apr 2023
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday - Friday 9am - 5pm
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
17 Apr 2023
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Date posted
26 Sep 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000089880
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Positions
1 available
What will the apprentice be doing?
Currently the Hireful tech team is split into two areas the first being support to our clients who use the ATS and also implementations (Creation and installation of the ATS).
Duties will include, but are not limited to:
- Looking after tickets that are sent via e-mail
- Troubleshooting issues raised and getting further information to test issues and raise to our product and development teams
- Learning to use tools such as Happy Fox (Ticketing Application), Jira, Redash (reporting SQL), HTML, CSS, Javascript
- Joining Improvement meetings internally to discuss changes
- Creating articles for our knowledge base and checking existing ones are up to date
- Working with the team to gain web based troubleshooting skills and development
- Looking after the internal sales teams demo environments and looking after internal IT service requests
- Later as you become a genius in the ATS and gain a full understanding of the recruitment process you will get the chance to run some implementations these would cover
- Kick off meetings with the client and requirements gathering
- Building, Testing and implementing the ATS to a client
- Building a careers webpage using our career building tools
- Integration methods to social media
- Running the project phase from start to handover working alongside the tech team
If you've got excellent communication skills by phone and email plus a real genuine interest in IT and technology i.e. software, systems, coding, the cloud, etc. then this could be your perfect job!
What training will the apprentice take and what qualification will the apprentice get at the end?
The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure. IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions. This programme offers two pathways that provide the underpinning knowledge and skills in either a Hardware Solutions role or a Software Solutions role.
Modules:
Level 3 IT Solutions Technician - Methodologies and Principles
Level 3 IT Solutions Technician - Core Technical IT Knowledge
Level 3 IT Solutions Technician - Security and Legislation
Route specific: Level 3 IT Solutions Technician - Software
What is the expected career progression after this apprenticeship?
Possible progression to level 4 Infrastructure Technician apprenticeship and ongoing career development and progression opportunities upon completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C or 9 - 4) Essential
Things to consider
About the employer
Employer
HIREFUL TD
Address
STRIXTON MANOR BUSINESS CENT
STRIXTON
NORTHANTS
NN29 7PA
Training
Training provider
JBC SKILLS TRAINING LIMITED
Contact
Andrea Thomas
07534934673
Apprenticeship standard
IT solutions technician
Level 3 (A level)
Before you apply
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