Software Support Apprentice HIREFUL TD

Are you looking to take your first step into a career in I.T and/or customer and systems support? Hireful is a recruitment technology company that offers a cloud based Applicant Tracking System. We are looking for a new apprentice to join the IT Tech team in supporting and implementing our bespoke cloud-based application.

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Closing date: 10 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    26 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Currently the Hireful tech team is split into two areas the first being support to our clients who use the ATS and also implementations (Creation and installation of the ATS).

Duties will include, but are not limited to:

  • Looking after tickets that are sent via e-mail
  • Troubleshooting issues raised and getting further information to test issues and raise to our product and development teams
  • Learning to use tools such as Happy Fox (Ticketing Application), Jira, Redash (reporting SQL), HTML, CSS, Javascript
  • Joining Improvement meetings internally to discuss changes
  • Creating articles for our knowledge base and checking existing ones are up to date
  • Working with the team to gain web based troubleshooting skills and development
  • Looking after the internal sales teams demo environments and looking after internal IT service requests
  • Later as you become a genius in the ATS and gain a full understanding of the recruitment process you will get the chance to run some implementations these would cover
  • Kick off meetings with the client and requirements gathering
  • Building, Testing and implementing the ATS to a client
  • Building a careers webpage using our career building tools
  • Integration methods to social media
  • Running the project phase from start to handover working alongside the tech team

If you've got excellent communication skills by phone and email plus a real genuine interest in IT and technology i.e. software, systems, coding, the cloud, etc. then this could be your perfect job!

What training will the apprentice take and what qualification will the apprentice get at the end?

The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure. IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions. This programme offers two pathways that provide the underpinning knowledge and skills in either a Hardware Solutions role or a Software Solutions role.


Level 3 IT Solutions Technician - Methodologies and Principles
Level 3 IT Solutions Technician - Core Technical IT Knowledge
Level 3 IT Solutions Technician - Security and Legislation

Route specific: Level 3 IT Solutions Technician - Software

What is the expected career progression after this apprenticeship?

Possible progression to level 4 Infrastructure Technician apprenticeship and ongoing career development and progression opportunities upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, development and coding


GCSE or equivalent English (Grade A*-C or 9 - 4) Essential
GCSE or equivalent Maths (Grade A*-C or 9 - 4) Essential

Things to consider

At Hireful we work on a hybrid model which is 3 days working in the office and 2 days working from home. We have a friendly team and office environment, where we work hard but like to have fun too: arcade games, pool table and plenty of social events including epic summer BBQ and Christmas Parties. JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date. We may close this vacancy before the advertised closing date, interested candidates should apply as soon as possible.

About the employer

We burst onto the scene way back in 1999. In those days when we were all getting to grips with just what the internet could do we were known as Online IT Solutions. This was a pretty fancy name for an IT recruitment agency with just two people behind it. But we more than made up for it with our buckets of enthusiasm. Those were the days of figuring out our business and getting it in the best shape to give our clients what they really needed.







NN29 7PA

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Training provider



Andrea Thomas


Apprenticeship standard

IT solutions technician

Level 3 (A level)

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