Customer and Reception Support Apprenticeship Student Choice Plymouth

This is an excellent opportunity to start your career within the property lettings sector as a Customer Service and Support Apprentice. Working in the student lettings office you will be assisting with all aspects of the student lettings sector and working directly with customer enquiries.

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Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9am - 5.30pm (1 hour unpaid lunchbreak). There will be requirement to work Saturdays (1 - 2 Saturdays per month). Working times will be confirmed at interview.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    26 Sep 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The business supports student accommodation requirements and covers most of the city areas.  We offer the potential candidate a great chance to get involved with all aspects of the property letting business and to be involved in a variety of tasks that could include:

  • Manning the front desk when required and ensuring every customer is greeted in a friendly, positive and enthusiastic manner
  • Data inputting to our digital systems
  • Creating tenancy agreements
  • Responding to phone/email enquiries
  • Ensuring all enquiries are dealt with swiftly or passed to the correct department
  • Providing marketing/social media support for advertising properties to prospective applicants
  • Processing of client and business information
  • Supporting any other business tasks as necessary 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Customer Service Practitioner qualification - Level 2
  • On the job training to support role development
  • Off the job training to support qualification requirements
  • Employer to allocate dedicated training time for Off the job training requirements
  • Functional Skills support - (maths/English) - if required

What is the expected career progression after this apprenticeship?

  • Employer is keen to encourage and develop candidate as much as possible and support any progression opportunities upon successful of Level 2 qualification

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Multi-tasking skills, Trustworthy, Willingness to learn


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Part of qualification will require regular College attendance (one full day every two weeks) to support qualification requirements. College is based near Marsh Mills, Plymouth.

About the employer

Student Choice Plymouth were established in 2013 and have grown rapidly to become one of the city's market leaders when it comes to student accommodation and have experience in all aspects of the property market from buying and development to letting and selling.


Student Choice Plymouth





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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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