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Reception and customer service apprentice ROSES PROFESSIONAL BUILDING SERVICES LTD

Roses Professional Building Services is currently recruiting for an admin / reception person to join our professional practice providing Housing, Property law and Surveying services. All training and guidance will be provided. This course is fully online and suitable for a candidate who has business administration qualifications or experience

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Closing date: 18 Nov 2022

Apprenticeship summary

  • Annual wage

    £8,754.20 to £17,290.00

    Depending on level of experience

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    This role will be Monday to Friday

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    05 Dec 2022

  • Date posted

    13 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000086785

  • Positions

    1 available

What will the apprentice be doing?

Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and keeping accurate records, addressing visitor questions, needs, and providing an overall welcoming environment. 

You will also be given the opportunity to engage in projects and assist the marketing team. This would include helping the team to source new business leads across email and telephone conversations and other media outlets.

As part of this role, you will receive all necessary training, guidance and support required in order complete your tasks. 

This qualification aims to

  • develop your business support knowledge
  • Assist your understanding of administrative functions and activities.
  • It will accredit your ability to carry out administrative tasks
  • Practical study based on real-world contexts.
  • Generate good customer service through liaising with different types of customers 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist

Benefits of this programme include:

  • Flexible online delivery
  • Qualification accredited by OCR
  • Portfolio-based assessments
  • Study at your own pace

What is the expected career progression after this apprenticeship?

Progression may include higher level business administration programmes, an apprenticeship or relevant employment.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Communication skills and IT skills, (Grade 4) Desired
GCSE or equivalent GCSE or equivalent english and maths (Grade 4) Desired

Things to consider

The possibility of swift working.

About the employer

Roses Professional Building Services Ltd is an independent company of RICS Surveyors in Leeds, London and Hampshire. We are a team of professionals who are experienced experts in housing and property law and surveying. Our team will provide specialised and tailor-made services to our commercial or residential client concerning the property. Any advice we provide is in accordance with RICS’s Regulations, Building Regulations, planning legislation and other local controls.

Employer

ROSES PROFESSIONAL BUILDING SERVICES LTD

Address

11a branch road

Leeds

LS12 3AQ

Contact

hr@rpbsltd.co.uk

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Training

Training provider

CT SKILLS LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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