Apprentice First Line IS Technician Royal Hospital School

This role is an opportunity to work in a fast-paced Information Services department in a school, pushing the boundaries of EdTech. Working within the IS Department, the Apprentice First Line IS Technician is part of a six-person team responsible for IS, AV and Reprographics support across the school.

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Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working with a 37-hour week framework, the role requires both weekend work on a rota and occasional evening work to support school activities. Exact shifts and days to be confirmed.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    01 May 2023

  • Date posted

    13 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To provide hardware and software support and installation services to the school in order to ensure a high standard of service to staff and pupils. 
  • To operate the school’s reprographics office and ensure an efficient and professional printing, copying and finishing service for pupils, teachers and support staff.
  • Promote and safeguard the welfare of the children and young people with whom you come into contact.
  • To provide a professional first line technical advisory and diagnostic support service to Royal Hospital School customers within a Service Desk environment during the service window.
  • To assist with the daily backup routine for tape changing and log monitoring, escalating any issues to the IS Manager.
  • To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Helpdesk system and are resolved or escalated as required.
  • To report and manage any incident that requires the services of a third-party organisation.
  • To assist in the setup and maintenance, of any IS hardware and software
  • To assist with the management, maintenance and operation of the school’s audio-visual facilities.
  • Produce user documentation and reports as required.
  • Manage, maintain and operate the equipment and machinery in the school’s reprographics office.
  • Provide photocopying and printing within service guidelines, ensuring all printing and copying is carried out in the most efficient and cost-effective way, minimising waste.
  • Provide finishing services using mechanical equipment, or by hand as appropriate or necessary.
  • To plan own work, anticipating and managing key points in the school’s calendar which put pressure on the role.
  • To assist the AV and Theatre Technician where required.
  • To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
  • To keep the working area clean & tidy at all times.
  • To complete additional ad hoc project work, as required.
  • To assist the IS Manager by carrying out reasonable requests for additional duties as and when required.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information Communications Technician Level 3 Apprenticeship standard
  • Functional Skills to be taken if not achieved 

What is the expected career progression after this apprenticeship?

This will be reviewed at the end of the apprenticeship and there may be the possibility of this becoming a permanent role depending on the needs of the business at that time and performance during the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Non judgemental, Patience, Adaptability, Enthusiastic, Smart Appearance


GCSE or equivalent English (Grade Level 2/C/4) Essential
GCSE or equivalent Maths (Grade Level 2/C/4) Essential

Things to consider

Are you able to travel to this location? Accommodation in a house of multiple occupancy may be available if unable to commute daily.

About the employer

The Royal Hospital School is one of East Anglia’s leading Boarding and Day Schools, for approximately 710 pupils aged 11-18. The School occupies a magnificent 200 acre site in the Suffolk countryside just south of Ipswich. Situated in an area of outstanding natural beauty on the Suffolk coast, and just over one hour from London by train, the Royal Hospital School is an outstanding place to work and live. The School selects pupils from a reasonably broad ability range and for this reason we focus on achieving a positive value added for all our pupils. Applications for places at RHS are extremely healthy, and the school has maintained its numbers well, despite the challenges of Covid.


Royal Hospital School





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Training provider



The Apprenticeship Team

01284 788005

Apprenticeship standard

Information communications technician

Level 3 (A level)

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