Apprentice First Line IS Technician Royal Hospital School
This role is an opportunity to work in a fast-paced Information Services department in a school, pushing the boundaries of EdTech. Working within the IS Department, the Apprentice First Line IS Technician is part of a six-person team responsible for IS, AV and Reprographics support across the school.
Closing date: 30 Apr 2023
Apprenticeship summary
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Annual wage
£9,254.44
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Working with a 37-hour week framework, the role requires both weekend work on a rota and occasional evening work to support school activities. Exact shifts and days to be confirmed.
Total hours per week: 37
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Expected duration
18 Months
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Possible start date
01 May 2023
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Date posted
13 Sep 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000086515
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Positions
1 available
What will the apprentice be doing?
- To provide hardware and software support and installation services to the school in order to ensure a high standard of service to staff and pupils.
- To operate the school’s reprographics office and ensure an efficient and professional printing, copying and finishing service for pupils, teachers and support staff.
- Promote and safeguard the welfare of the children and young people with whom you come into contact.
- To provide a professional first line technical advisory and diagnostic support service to Royal Hospital School customers within a Service Desk environment during the service window.
- To assist with the daily backup routine for tape changing and log monitoring, escalating any issues to the IS Manager.
- To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Helpdesk system and are resolved or escalated as required.
- To report and manage any incident that requires the services of a third-party organisation.
- To assist in the setup and maintenance, of any IS hardware and software
- To assist with the management, maintenance and operation of the school’s audio-visual facilities.
- Produce user documentation and reports as required.
- Manage, maintain and operate the equipment and machinery in the school’s reprographics office.
- Provide photocopying and printing within service guidelines, ensuring all printing and copying is carried out in the most efficient and cost-effective way, minimising waste.
- Provide finishing services using mechanical equipment, or by hand as appropriate or necessary.
- To plan own work, anticipating and managing key points in the school’s calendar which put pressure on the role.
- To assist the AV and Theatre Technician where required.
- To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
- To keep the working area clean & tidy at all times.
- To complete additional ad hoc project work, as required.
- To assist the IS Manager by carrying out reasonable requests for additional duties as and when required.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Information Communications Technician Level 3 Apprenticeship standard
- Functional Skills to be taken if not achieved
What is the expected career progression after this apprenticeship?
This will be reviewed at the end of the apprenticeship and there may be the possibility of this becoming a permanent role depending on the needs of the business at that time and performance during the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade Level 2/C/4) Essential
Things to consider
About the employer
Employer
Royal Hospital School
https://www.royalhospitalschool.org/
Address
Holbrook
Ipswich
IP9 2RX
Training
Training provider
W S TRAINING LTD.
Contact
The Apprenticeship Team
apprenticeships@wstraining.co.uk
01284 788005
Apprenticeship standard
Information communications technician
Level 3 (A level)
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