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Customer Service Apprentice BORDER OFFICE SUPPLIES & SYSTEMS LTD

Dealing with customers and interacting over the telephone and electronically to provide and process information in response to enquiries, concerns and requests about products and services.

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Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage

    £9,750.00

    Wage could be increased to £11,700

  • Working week

    Monday- Friday, 08.30-17.00

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000086481

  • Positions

    1 available

What will the apprentice be doing?

  • Deal directly with customers either by telephone or electronically
  • Respond promptly to customer inquiries
  • Process orders, forms, applications and requests
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated person
  • Manage customers' accounts by monitoring backorders
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Contact viable new businesses to promote and sell products
  • Communicate and coordinate with internal departments
  • Support IT and service helpdesk by login incoming calls
  • Support external staff by producing finance documentation and agreements

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Customer Service Practioner level 2  qualification and be supported through HWGTA. You will have monthly visits from your assigned Learning & Development Training Officer who will set you work, analyse your development, and discuss training sessions. Formal training is delivered at our centres, located in  Hereford (HR4 9SX), and will prepare you for your End Point Assessment to gain your qualification.

What is the expected career progression after this apprenticeship?

Full-time post upon completing the apprenticeship is available.


Requirements and prospects

Desired skills and personal qualities

IT skills, Customer care skills, Positive attitude, Motivated, Enthusiastic

Qualifications

GCSE or equivalent English (Grade 9-4/A*-C) Essential
GCSE or equivalent Maths (Grade 9-4/A*-C) Essential

About the employer

BOSS is the country’s leading supplier for all business requirements from Office Supplies, IT Services, and Managed Print and Furniture Solutions.

Employer

BORDER OFFICE SUPPLIES & SYSTEMS LTD

Address

B O S S HOUSE

THORN BUSINESS PARK

ROTHERWAS

HR2 6SS

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Training

Training provider

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Contact

Hayley Grismond

Hayley.grismond@hwgta.org

01432 377010

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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