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Sales Apprentice - Conference THE ACC LIVERPOOL GROUP LTD

To assist the team in helping to develop and manage projects and workloads. Day-to-day responsibilities will include gaining a good understanding of the ACC Liverpool Group and contribute to the success of the team in meeting the ACC Liverpool Group’s aims and objectives.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage

    £9,776.77

  • Working week

    Hours to be confirmed on a pre-agreed rota.

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    12 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000086118

  • Positions

    1 available

What will the apprentice be doing?

Main responsibilities will include:

  • To have a good understanding of The ACC Liverpool Group.
  • To attend regular departmental meetings in order to keep updated with the latest requirements of your team.
  • To contribute to the success of the team in meeting The ACC Liverpool Group’s aims and objectives.
  • To undertake administrative tasks, such as photocopying, processing mail, maintaining filing systems, archives and resource libraries and updating information.
  • To liaise with staff, clients, and other agencies, to assist operational staff in the delivery of services.
  • Answering incoming calls and reviewing the “sales in-box”, taking messages and following through where required.
  • To observe, learn and understand a wide range of skills and processes while under the instruction of skilled technical staff.
  • To be able to demonstrate these skills and processes as the training period progresses by working independently or with a team, to undertake tasks as instructed and increasing overall contribution to the department.

What training will the apprentice take and what qualification will the apprentice get at the end?

If successful you will complete the Level 2 Customer Service Practitioner Apprenticeship standard, this is for individuals who will influence customer experience and satisfaction with their organisation.

This will be delivered in conjunction with your employer by Sysco Business Skills academy giving you all the skills, knowledge and behaviours required to be successful in your role.

Furthermore, your apprenticeship will cover:

  • Functional skills in maths and English at level 2 (if required)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • To find out more about the Business Administration standard please click on the links below: https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

What is the expected career progression after this apprenticeship?

This is an exciting opportunity for someone who is looking to begin an entry level and varied role within a Conference Sales Team with a primary focus to provide a high level of service to the department.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Confident

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

Things to consider

Local Government Pension Scheme. Free Onsite Parking. Company Paid Medicash Membership. Non Contractual Bonus Scheme. Teambuilding/Away Days. Enhanced Annual Leave Entitlement.

About the employer

The ACC Liverpool Group, manages Liverpool’s world class campus ACC Liverpool, home to the Convention Centre, Exhibition Centre and the M&S Bank Arena, as well as ticketing agency Ticket Quarter. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to showcase exhibitions, developing our offer over the last decade to that of a world class provider of venue and event services.

Employer

THE ACC LIVERPOOL GROUP LTD

Address

Kings Dock

Liverpool Waterfront

Merseyside

L3 4FP

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Training

Training provider

SYSCO BUSINESS SKILLS ACADEMY LIMITED

Contact

Ellie Harvey

ellie.harvey@sysco.uk.com

0151 556 7909

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022