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The role of IT Service Desk Analyst is a diverse role, working for a fast-paced department. The successful candidate can be sure that they will be joining a close-knit team; supportive of one another and all aiming for one ultimate goal; to ensure the smooth running of the Business IT requirements.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    18 Oct 2022

  • Date posted

    08 Sep 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Liaising with external 3rd party IT support providers
  • Control of starters, leavers, and permission changes 
  • Administration and control of all internal line of business software systems
  • Administration of IT assets
  • Assist with support for IT equipment including iPads
  • Issue of all IT equipment and credentials to users
  • Issue and follow up of all IT policies
  • User management & administration for Voice over IP phone systems
  • Creating, updating & maintaining administration documentation
  • Administration of company mobile phones (standard, Blackberry and Smart phones):
  • Liaising with the external 3rd party Mobile Communications provider
  • Issue of all mobile phone hardware to users
  • Issue and follow up of policies for company mobile phones
  • Ordering of all mobile phone equipment & accessories
  • Stock Management of all company mobile phones
  • Administration of Company PSTN telephone line
  • Daily management of incoming emails and post
  • Answering and managing all incoming calls to the IT team, outgoing post and couriers 

What training will the apprentice take and what qualification will the apprentice get at the end?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

What is the expected career progression after this apprenticeship?

  • 92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Team working


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Churchill is committed to our core values; always doing the right thing, always seeking better and always putting people first. As an independent organisation in the FM industry, we believe in doing right by our people, our customers, our society and our planet. We embrace our responsibility to deliver the best possible outcomes by making people happier in their environments, ensuring safety and compliance come as standard, enabling safe everyday life and building better communities. Churchill currently employs over 14,000 members of staff and this number is expected grow considerably in line with the company expansion strategy.




The Exchange

Suite B Maingate

Kingsway North

NE11 0BE

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Oct 2022