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Customer Service Advisor Apprentice Premia Solutions

Exciting Apprenticeship opportunity in the heart of Warwick for a leading insurance solutions organisation. If you are interested in getting your foot in the door in a friendly well established company, Premia Solutions is a great place to start.

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Closing date: 20 Oct 2022

Apprenticeship summary

  • Annual wage

    £16,500.00

    National Minimum wage for age Starting from £16,500-£19,500

  • Working week

    Monday-Friday 8.30am-5pm

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    22 Oct 2022

  • Date posted

    08 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000084982

  • Positions

    1 available

What will the apprentice be doing?

  • Provide Customer service, administration and general support to Premia Solutions Customers via inbound and outbound phone calls, live chat, e-mail, white mail or other communication methods
  • Handle Customer enquiries with appropriate and timely follow through
  • Document all Customer interactions and tasks immediately and accurately within the relevant CRM systems
  • Manage service / action request, with timely updates to Customers and associated Departments
  • “Own” Customer interactions and facilitate first contact resolution, wherever possible
  • Satisfactorily complete all mandatory / regulatory training
  • Act as a liaison between technical and support departments and Customers
  • Act as an ambassador for Dealerships and provide priority service to both them and their Customers
  • Outbound calling to some existing customers with policy or claims updates
  • Assist with and provide accurate input for various reports and spreadsheets
  •  General back and front office administration including but not limited to the accurate production of customer correspondence and cheques 
  • Keep abreast of industry and company information and maintain up to date knowledge (after training) on appropriate areas
  • Maintain and achieve all department and personal KPI’s, Objectives and Customer Satisfaction measures, as set by the department or line manager
  • Comply with all Internal and External SLA’s, policies and procedures
  • Adhere to all Health and Safety rules and regulations and to the company core values / mission
  • Represent the company, as appropriate, in a professional manner and perform all duties with the utmost integrity, avoiding any conflict of interest between Premia Solutions Ltd. and any other entities
  • May be required to provide support at other departments in exceptional circumstances
  • Perform other duties and/ or as assigned and as required
  • Follow all Quality Assurance and Customer Service / Training Guidelines
  • Must be flexible and available to work occasional overtime during busy periods and shifts between the hours of 8am and 8pm Monday – Friday.
  • Actively engage in continuous improvement ensuring suggestions and opportunities are highlighted to your line manager
  • Take a participative role in the Company’s sustainability initiative and ensure where possible your actions support the achievement of this initiative; reuse, recycle and replenish.
  • Maintain positive and progressive working relationships with multiple functions, to facilitate growth and integration across the business.
  •  Work collaboratively alongside and provide support to the Claims and Customer Outcome Teams

What training will the apprentice take and what qualification will the apprentice get at the end?

This role is supported by a level 3 Customer Service Specialist apprenticeship training programme. This programme will be delivered by live virtual workshops on a twice monthly basis through theatre based learning, masterclasses and workshops. Ongoing skills coach support with be provided throughout.

What is the expected career progression after this apprenticeship?

The apprentice will be offered a permanent vacancy on completion of the apprenticeship training.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Logical, Team working, Strong Written & Verbal skills, Enthusiastic, Flexible

Qualifications

GCSE or equivalent English (Grade 4-9) Desired
GCSE or equivalent Maths (Grade 4-9) Desired

About the employer

Premia Solutions Limited develops and markets innovative insurance solutions to the Automotive Industry motor dealers. The company has a prestigious client base across the industry and currently provides schemes for 8 of the top 20 dealer groups in the AM 100 list, including 4 of the top 5.

Employer

Premia Solutions

Address

3 Corunna Court

Corunna Road

Warwick

CV34 5HQ

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Training

Training provider

THE APPRENTICESHIP COLLEGE LTD

Contact

Rochelle Wallace

rochelle@quantetgroup.com

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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