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Customer Service Apprentice EVOLUTION TECHNICAL SERVICES (MIDLANDS) LIMITED

The successful applicant will learn all aspects of our busy helpdesk and administration functions. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.00am - 5.00pm with one hour lunch break

    Total hours per week: 40.0

  • Expected duration

    21 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000084467

  • Positions

    1 available

What will the apprentice be doing?

The successful applicant will learn all aspects of our busy helpdesk and administration functions, with key duties:

  • Answering incoming telephone calls from our customers, suppliers and engineers
  • Respond to customer queries, logging calls onto the helpdesk system and managing through each query to completion
  • Provide customers, suppliers and engineers with feedback throughout the job cycle
  • Coordinate engineers work activities and monitor progress to ensure it is completed on time
  • Assist in the production of job sheets, purchase orders and operational reports
  • Assist in the processing of our purchase and sales ledgers
  • Undertake general office administration including dealing with incoming post and emails, coordination of courier deliveries / collections, photocopying and the updating work record files

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The successful applicant will work towards a customer service practitioner level 2 qualification

What is the expected career progression after this apprenticeship?

  • On successful completion of the Intermediate Apprenticeship, the successful candidate could further develop their careers with the company and progress on to an Advanced Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills

Qualifications

GCSE or equivalent Maths & English (Grade 9-4 (A*-C)) Desired

Things to consider

Prior work experience of a similar nature would be advantageous but not essential.

About the employer

Evotech are a mechanical & electrical engineering company operating nationally, supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors. Our mission is to help people, organisations and businesses create safe, healthy indoor spaces by providing a range of specialist technical services through our three operating divisions: www.evotech.co.uk www.evotechfire.co.uk www.evotechairquality.co.uk

Employer

EVOLUTION TECHNICAL SERVICES (MIDLANDS) LIMITED

Address

UNIT B3

LOWFIELDS CLOSE

LOWFIELDS BUSINESS PARK

HX5 9DX

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Training

Training provider

CALDERDALE COLLEGE

Contact

Sinead

Sinead.OHalloran@calderdale.ac.uk

01422 418430

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please upload your CV through the link so we can contact you with the next steps.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022