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Business Administrator apprentice REDTRONIC LTD

Provide excellent and personable Customer Service to new and existing customers through all available channels. Able to work to the highest standard of written and verbal communication and approach each enquiry with a professional agile attitude to positively resolve any customer enquiry.

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Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage

    £11,440.00

  • Working week

    Monday - Friday, 8:00am - 4:30pm

    Total hours per week: 40.0

  • Expected duration

    21 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000084393

  • Positions

    1 available

What will the apprentice be doing?

Customer relations:

  • Deal with inbound customer enquires via all mediums and divert appropriately
  • Take ownership of any customer enquiry/complaint by liaising with all internal departments
  • Effectively deal with any technical/return issues liaising with the Service department.
  • Display a sound understanding of navigating the company website/brochure to assist with customer queries.
  • Creating new leads and generating new business, taking ownership and management of new accounts.
  • Follow up on all outstanding quotes/ proforma invoices attempting to close or understand what we can do to improve and feed this back into the business.
  • Working with internal departments to promote new products.
  • Improve customer retention rates.

Sage:

  • Raise PI’s / quotations and send to customer.
  • Convert quotes to sales orders. Communicate effectively with Production Planning Manager.
  • Use available reports for visibility on WO’s.
  • Raise BOM’s where appropriate.
  • Issue RMA’s where appropriate.
  • Checking available stock levels.
  • Managing overdue orders.

Other:

  • Create/manipulate drawings using Adobe Illustrator.
  • Visit and assist with exhibitions/events as and necessary.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administration Level 3 Standard.

What is the expected career progression after this apprenticeship?

  • Progression and growth opportunities available for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Excellent literacy skills

Qualifications

GCSE or equivalent Maths & English (Grade 9-4 or A*-C) Desired

About the employer

Redtronic have been supplying visual and audio warning signals to the emergency services for over 38 years. Over the past 12 years Redtronic have focused on International growth and now have distributors and resellers in over 42 countries worldwide.

Employer

REDTRONIC LTD

Address

UNIT 9

WELLINGTON BUSINESS PARK

QUEBEC STREET

HX5 9BX

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Training

Training provider

CALDERDALE COLLEGE

Contact

Sinead

Sinead.OHalloran@calderdale.ac.uk

01422 418430

Apprenticeship standard

Business administrator

Level 3 (A level)

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