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Customer Service Executive Apprenticeship SECURE TRUST BANK PUBLIC LIMITED COMPANY

Working within our Vehicle Finance Team, you will provide an excellent customer contact experience for all Vehicle Finance customers, aiming to resolve enquiries at first point of contact. You will be trained to answer customer queries and also to undertake some administrative duties such as responding to emails and written correspondence.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage

    £19,300.00

    Along with annual salary you will also get: Annual bonus (discretionary) Life Assurance Pension Scheme 25 days holiday plus your birthday and bank holidays Flexible benefits Wellbeing hour

  • Working week

    You will work a flexible shift pattern between the following hours: Monday – Friday between 9.00am – 7.00pm Saturday 9.00am – 5.00pm

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    31 Oct 2022

  • Date posted

    05 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000084006

  • Positions

    2 available

What will the apprentice be doing?

Working within our Vehicle Finance Team, you will provide an excellent customer contact experience for all Vehicle Finance customers, aiming to resolve customers’ enquiries at first point of contact.

You will work within agreed service level commitments and achieve productivity and quality performance measures.

You will be trained to answer inbound telephone customer queries and to undertake some administrative duties such as responding to emails and written correspondence and actioning customer requests.

Your customer interactions will cover a wide range of situations including:

  • Telephone contact
  • Email
  • Written correspondence

What training will the apprentice take and what qualification will the apprentice get at the end?

The Vehicle Finance Customer Services Practitioner Apprenticeship Level 2 will take a minimum of 12 months to complete, learning will be delivered onsite via an online portal and you will be able to develop your Knowledge, Skills and Behaviours:

Knowledge:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources

Your role and responsibility:

  • Customer experience
  • Product and service knowledge

Skills:

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

Behaviours:

  • Developing self
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Right first time

What is the expected career progression after this apprenticeship?

Following this apprenticeship you will become a fully competent Customer Service Executive and will have the opportunity to apply for internal progression opportunities including:

  • Senior Customer Executive
  • Support roles 
  • Specialist roles 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

You must have an interest in working with Customers and be able to interact with a diverse customer and base via multiple channels of communication.

About the employer

Secure Trust Bank is an award-winning UK retail bank, providing savings accounts and lending services to over a million customers. Born in 1952 in the West Midlands, we’ve had plenty of time to hone our craft. We’re a bank you can trust. After all, it’s in our name. V12 Vehicle Finance - powered by Secure Trust Bank - is a comprehensive, used vehicle proposition that is unique to the automotive financing industry. Our customers are at the heart of everything we do, so we have a strong set of values that we aim to live every day. These values along with our Grow, Sustain and Care strategy continue to help us in building a great business for our Customers, Colleagues and Shareholders. We are passionate about being fair, friendly, polite and helpful in every interaction we make.

Employer

SECURE TRUST BANK PUBLIC LIMITED COMPANY

Address

One Arleston Way

Solihull

B90 4LH

Contact

Amelia Griffiths

AmeliaGriffiths@securetrustbank.co.uk

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Training

Training provider

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Your application will be redirected to our Careers portal where you will complete a short application form (no longer than 5 minutes) and upload your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2022