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Whilst working with an experienced team, making an instant contribution you will be supported in achieving a recognised qualification. Can you? - Work with a team? - Learn how to prepare food? - Be flexible to meet the needs of the organisation? - Carry out tasks in a timely manner?

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    37.5 Hours per week including training time. Days and shifts are to be confirmed, will include weekends.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    05 Sep 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Assist in setting up and deliver hot foods & refreshment trolleys and dispatch to the required areas for patient needs, working lunches, meetings and departmental functions etc.
  • Maintain and replenish all food supplies, food consumable displays, cleaning materials and consumables in all catering department areas, inclusive of satellite kitchens, stores, staff & visitor’s rooms and various equipment, e.g. coffee & drinks machines etc.
  • Receive and efficiently relay messages within the catering environment, using the appropriate communication systems to effectively optimise the catering services.
  • To work towards having a full working knowledge of all areas in the building that are covered by the catering service inclusive of satellite kitchens, stores, staff & visitor’s rooms and equipment.
  • Ensure that all catering areas and catering equipment is cleaned to the required standard, in accordance with the cleaning schedule, including food trolleys and documenting these tasks correctly under the correct logging processes. Including clearing and cleaning services equipment, utensils, washing crockery/cutlery before the end of the shift.
  • Maintains catering hygiene standards in accordance with current guidelines and current food safety regulations, including basic knowledge of infection control.
  • To work towards having a full working knowledge of all kitchen equipment, materials and agents and the correct use of them.  Referring to COSHH regulations.
  • Awareness and working towards following safe systems of work and report hazards, accident and incidents to the Chef Manager in accordance with health and safety procedures, having regard for the wellbeing of staff, patients and visitors.
  • To work towards having a working knowledge of all areas in the building which are covered by the Catering Department and able to operate the catering equipment competently i.e. dish washers, sinks, etc. under supervision.
  • To undertake catering and mandatory training as part of the individual development and annual performance reviews (OPD).
  • To carry out any other duties as required.
  • To assist in the preparation and delivery service (trays, trolleys etc & preparation of vegetables, salads and food provisions.
  • To comply with the Health and Safety at Work Act.
  • To record information as required by the Department / Hospice.
  • To ensure patient confidentiality is maintained at all times and information obtained during the course of employment is not released to anyone other than those acting in an official capacity.

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be undertaken on the job within a busy catering team and one day per week will be allocated to completing the level 2 Hospitality Team Member standard off site. 

What is the expected career progression after this apprenticeship?

Once qualified, there would be positions available within the catering team to apply for. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Customer Service


GCSE or equivalent Maths and English (Grade 4 or above) Essential

About the employer

Every year, Dougie Mac provides all hospice services free of charge to over 3,500 local people with life-limiting illnesses in Stoke-on-Trent, North Staffordshire and the surrounding villages; also offering supportive care for their families and carers. Following the amalgamation in March 2021 of children’s hospice The Donna Louise Trust into Dougie Mac, our care now takes place across two sites in Blurton and Trentham as well as out in the local community.




Douglas Macmillan Hospice

Barlaston Road




Val Rigby

01782 344300

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Training provider


Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today