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Business and Customer Support Apprentice COLEBROOK SOUTH WEST LTD

This role will see the successful candidate support the CEO and Central Services team with the running of the main office, diary management, reception and general administration duties.

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Closing date: 12 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Normal hours will be 9am - 5pm Monday to Thursday, and 9am - 4.30pm Friday although this may vary locally and at the discretion of your line manager but working hours will be confirmed at interview

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    16 Dec 2022

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties and tasks will vary and you need to have a flexible approach to all work based tasks with exceptional communication skills

  • To be the main point of contact for the organisation
  • To greet visitors, answer initial enquiries by phone, e-mail or face-to-face and direct to colleagues as appropriate
  • To assist the CEO with diary management by arranging and re-scheduling appointments
  • To assist CEO and administrators with document preparation including letters, publicity material, presentations, reports etc.
  • To monitor Colebrook's social media sites, assist with posting information and updating the website using Wordpress
  • To maintain paper filing and archiving systems
  • To set up meeting rooms, including equipment provision
  • To support some basic finance and HR tasks
  • To support the administration function of the Services at times of peak demand

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Customer Service Practitioner - Level 2 award
  • On the job training to support role development
  • Off the job training (College attendance) to support qualification requirements
  • Employer to allocate dedicated training time to complete Off the Job training requirements
  • Functional Skills support - maths/English - if required

What is the expected career progression after this apprenticeship?

  • Possibility of full time employment/progression opportunities available upon successful completion of Level 2.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Each application will be assessed against the criteria that are essential for this post and it is on this basis that applicants will be short listed for interview. It is therefor vital that these criteria and clearly demonstrated both on your application and at interview. Part of qualification requirement is regular College attendance and this is currently one full day per month and this is supported by regular remote training and site visits. College is based at Marsh Mills, Plymouth.

About the employer

Colebrook South West Ltd have been working with individuals and organisations in and around Plymouth for over 35 years and pride ourselves in putting people at the heart of everything we do. We will achieve this by supporting people to achieve skills, realise goals and improve independence. We are active in supporting community development and sustainable growth, involving people to have a voice and shape service provision to those in most need.




Rear of Engage South West

St Levan Road



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Training provider



Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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