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Customer Services Apprenticeship FIRST CLASS SUPPLY AND TRAINING LTD

First Class Supply and Tutoring Ltd are seeking a hardworking, enthusiastic Customer Services Apprentice to join their team. The successful candidate will gain a Level 2 Customer Services apprenticeship.

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Closing date: 02 Oct 2022

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Monday to Friday, shifts to be confirmed.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    06 Sep 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000083528

  • Positions

    1 available

What will the apprentice be doing?

  • Dealing with a range of customers and situations involving the allocation of supply staff into education entities
  • Face to face contact with prospective candidates
  • Dealing with challenge and conflict, and using influencing skills to resolve any potential challenges

The role is of consultant support, to assist consultants with administrative tasks to support them in their role.

  • Answering and making phone calls
  • Putting jobs on CRM
  • Filing jobs off and sending document to candidates and schools
  • Assisting compliance team with registering candidates including CV’s and references

Full training to be given as bespoke system

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Services Practitioner apprenticeship standard:

  • Day release at Middlesbrough College
  • On and off the job training

What is the expected career progression after this apprenticeship?

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent Maths and English (Grade E/3 or above) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. Northern Skills will check candidates' eligibility prior to any interviews. Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

About the employer

Based in office in Whitley Bay providing training and support. Great place to begin a career within customer services dealing with all kinds of customers.

Employer

FIRST CLASS SUPPLY AND TRAINING LTD

Address

131 WHITLEY ROAD

WHITLEY BAY

NE26 2ET

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Training

Training provider

MIDDLESBROUGH COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

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