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Customer Service Practitioner Level 2 Apprenticeship T BROWN GROUP LIMITED

A fantastic opportunity to join a business in the heart of Ewell Village. As part of the Customer Service team - you will be trained to an extremely high standard and gain your Customer Service Practitioner Level 2 apprenticeship qualification through Nescot College. 5 days out of 7 Monday to Friday this may include occasional weekends. 8am - 5pm.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    National Minimum Wage rising to £9.90 per hour after 1 year and or successful completion of the apprenticeship.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    40 hours per week Mainly Monday to Friday however this will include occasional weekend work on a shift basis 8am - 5pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    04 Oct 2022

  • Date posted

    30 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    5 available

What will the apprentice be doing?

As part of the Customer Service Team, our Customer Service Agents are expected to provide an exceptional experience on all inbound and outbound calls to both client and tenant.

The successful Customer Service Agent

  • Will possess an exceptional telephone manner be able to advise residents of step-by-step progress on works
  • Book appointments and provide both customer and clerical support
  • In turn ensuring the effective and efficient delivery of administrative operations
  • 40 hours per week
  • 33 days holiday (inclusive of Bank Holidays)
  • Free DBS

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship offered with Nescot College, Ewell, Epsom, Surrey
  • College contact will be once per month 


What is the expected career progression after this apprenticeship?

You will have the opportunity to develop a career within the business and become long standing members of the team with excellent career progression in your chosen area.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 1 or higher) Essential
GCSE or equivalent Maths (Grade 1 or higher) Essential

About the employer

Today, T Brown Group is a mechanical, electrical, and building services company covering the construction, installation, servicing, maintenance and repair of assets and infrastructure for a range of local councils, social landlords and housing associations. We continue to operate from our Head Office located in Ewell Village, Surrey, with operational hubs across London and north Wales.




24 High Street



KT17 1SJ

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Training provider



Hanna Roman


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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