Bravo Lighting Limited is a fast-growing wholesaler and distributor in the lighting industry. As a Customer Service Assistant, you will be joining our friendly and dynamic team to serve hundreds of lighting shops across the UK.
Closing date: 12 Dec 2022
Total hours per week: 37.5
Possible start date
13 Dec 2022
25 Aug 2022
Level 2 (GCSE)
What will the apprentice be doing?
As a member of this team, the successful candidate guarantees to provide the best possible customer service to maintain customer satisfaction.
To be successful, you will be able to communicate confidently and coherently, be an effective team member, be proactive and adaptable to the requirements of the role.
· Answering and dealing with incoming customer queries via phone and email
· Assisting with after sales enquiries
· Communicate technical product information with customers
· Processing purchase orders
· Arranging deliveries with our couriers
· Generating shipping labels
· Liaising with the warehouse team to ensure orders are processed correctly
· Other tasks as requested
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Standard Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-
Functional Skills level Maths and English 1 / 2 if required.
Please click on the link above for more information regarding End Point Assessment.
What is the expected career progression after this apprenticeship?
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
BRAVO LIGHTING LIMITED
Customer service practitioner
Level 2 (GCSE)
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