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Customer Service Apprentice BRAVO LIGHTING LIMITED

Bravo Lighting Limited is a fast-growing wholesaler and distributor in the lighting industry. As a Customer Service Assistant, you will be joining our friendly and dynamic team to serve hundreds of lighting shops across the UK.

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Closing date: 12 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,620.00

  • Working week

    Mon to Friday – 9am-5pm (30mins lunch)

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    13 Dec 2022

  • Date posted

    25 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000081325

  • Positions

    1 available

What will the apprentice be doing?

As a member of this team, the successful candidate guarantees to provide the best possible customer service to maintain customer satisfaction.

To be successful, you will be able to communicate confidently and coherently, be an effective team member, be proactive and adaptable to the requirements of the role.

Responsibilities include:

· Answering and dealing with incoming customer queries via phone and email

· Assisting with after sales enquiries

· Communicate technical product information with customers

· Processing purchase orders

· Arranging deliveries with our couriers

· Generating shipping labels

· Liaising with the warehouse team to ensure orders are processed        correctly

· Other tasks as requested

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Standard Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-

standards/customer-service-practitioner-v1-1

Functional Skills level Maths and English 1 / 2 if required.

Please click on the link above for more information regarding End Point Assessment.

What is the expected career progression after this apprenticeship?

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Administrative skills, Team working, Willing to learn, Personable

Qualifications

GCSE or equivalent Maths and English (Grade A*-D / 9-3) Desired

Things to consider

Skills required: · Microsoft office proficient (including Excel and Word). · Customer service focused with good listening skills. · Excellent communication skills (written and verbal). · Ability to work on own initiative. · Very strong eye for detail and accuracy. · Smart, personable, confident with a professional manner.

About the employer

Bravo Lighting was created to support independent lighting and furniture retailers by providing the best possible service, all the way from the factory to the end user.

Employer

BRAVO LIGHTING LIMITED

Address

3 GLAISDALE DRIVE EAST

NOTTINGHAM

NG8 4GU

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Kaira McGregor

kaira.mcgregor@nottinghamcollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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