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Sales & Customer Service Assistant Apprentice Derbyshire Peaks NFU Mutual

To provide excellent sales and customer service to an existing and new customer base for the UK's leading rural insurer. Support office activities and work efficiently with the team to provide business growth and maintain industry-leading customer retention. Explore new sales avenues and maximise the use of technology and learning materials.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £8,754.20 to £17,290.00

    Pay will be dependent on age. Additionally, you will have access to an Employee Health Program, bonus scheme, discount scheme and good holiday/leave entitlement.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday , 9.00am - 5.00pm with 1-hour lunch. Your working time will include off-the-job training, such as attending college. We are not open on weekends or bank holidays.

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    31 Oct 2022

  • Date posted

    25 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

No day is average however general duties will involve:

  • Responding to incoming phone and email customer enquiries for changes to their insurance details 
  • Providing quotes for new policies 
  • Processing payments and paperwork 
  • Continuous professional development 
  • Utilising customer relationship management system to support effective customer outcomes and business growth 
  • Report writing 
  • Identifying new prospects and building relationships 

Training will form an important part of the initial months in order to become compliant in a regulated industry. 

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service level 2 Apprenticeship Standard:

  • There is the possibility of completing Functional Skills if you have not already achieved the required maths & English qualifications

You will attend college every 6 weeks spending time with your tutor and other apprentices, you will also be regularly visited in your workplace by your college assessor mentor. They will review completed work, observe in the workplace and set new targets to help you build a portfolio of evidence. 

What is the expected career progression after this apprenticeship?

  • There is good potential to progress into more senior positions over time and support to join the Chartered Institute of Insurance

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Creative, Initiative, An interest in the industry, Ability to learn from peers, A desire to learn


GCSE or equivalent English (Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade 4/C or above) Desired
Other IT Proficient (Grade Competancy/Working knowledge) Essential

Things to consider

Please consider how you will get to work each day. We do have offices in Chapel-en-le-Frith and Bakewell which candidates can choose to work at if they're easier to travel to.

About the employer

Long-standing and trusted insurance, risk management, and financial services for rural businesses and communities.


Derbyshire Peaks NFU Mutual


King Edward Street



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Training provider



Apprenticeships Team


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please apply through Buxton & Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022