Customer Service Level 2 Apprentice YMP LTD

We have a fantastic opportunity for a Customer Service Apprentice to join our team. You will manage key communications with customers/tenants accounts and update company records.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, between 9am - 5pm

    Total hours per week: 36

  • Expected duration

    18 Months

  • Possible start date

    03 Apr 2023

  • Date posted

    24 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

  • Manage key communications with customers/tenants accounts and update company records
  • Communicate with Council departments, gather, update and act on the information
  • Create schedules for contractors
  • Updating ongoing tasks with outcome of repair visits
  • Managing and tracking keys
  • Collecting quotes from various repair personnel
  • Communicate with contractors and tenants
  • Keep various reporting systems up to date
  • Take notes during meetings with clients and suppliers
  • Reply to emails promptly
  • Check and prepare quotations and invoices
  • Communicate effectively with customers and colleagues
  • Demonstrate good office skills: IT literate, time management, prioritisation and organisation
  • Demonstrate good interpersonal skills

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2.

What is the expected career progression after this apprenticeship?

If appropriate, there are potential progression opportunities. Next level of apprenticeship, or permanent employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade A-C/9-4) Essential
GCSE or equivalent Maths (Grade A-C/9-4) Essential

Things to consider

Please consider how you would travel to this vacancy. If you will be using public transport, please check this before applying.

About the employer

We own, develop and manage a portfolio of residential and commercial properties across the UK, as well as some of the most dynamic markets in Far East Asia countries and regions. We also provide a full array of real estate related services to over 5,000 property owners, occupiers and investors indifferent sizes and sectors. We deal with property improvements ie. Extensions, Conversions. We do tenant management including property repairs.




Clarence Arcade

Stamford Street West



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Training provider



Andrea Kearns

0161 785 4072

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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