Customer Service Level 2 Apprentice YMP LTD
We have a fantastic opportunity for a Customer Service Apprentice to join our team. You will manage key communications with customers/tenants accounts and update company records.
Closing date: 31 Mar 2023
Apprenticeship summary
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Annual wage
£9,004.32
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, between 9am - 5pm
Total hours per week: 36
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Expected duration
18 Months
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Possible start date
03 Apr 2023
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Date posted
24 Aug 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000080584
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Positions
3 available
What will the apprentice be doing?
- Manage key communications with customers/tenants accounts and update company records
- Communicate with Council departments, gather, update and act on the information
- Create schedules for contractors
- Updating ongoing tasks with outcome of repair visits
- Managing and tracking keys
- Collecting quotes from various repair personnel
- Communicate with contractors and tenants
- Keep various reporting systems up to date
- Take notes during meetings with clients and suppliers
- Reply to emails promptly
- Check and prepare quotations and invoices
- Communicate effectively with customers and colleagues
- Demonstrate good office skills: IT literate, time management, prioritisation and organisation
- Demonstrate good interpersonal skills
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2.
What is the expected career progression after this apprenticeship?
If appropriate, there are potential progression opportunities. Next level of apprenticeship, or permanent employment.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A-C/9-4) Essential
Things to consider
About the employer
Employer
YMP LTD
Address
Clarence Arcade
Stamford Street West
Ashton-Under-Lyne
OL6 7LR
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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