Customer Support Apprentice FLAME UK BUSINESS SERVICES GROUP LTD

This is a fantastic opportunity to join an ambitious and fast growing business, based in Nottingham. This is a varied role where you will support the business in all areas of administration, customer support and data entry.

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Closing date: 30 Apr 2023

Apprenticeship summary

  • Annual wage

    £13,520.00

  • Working week

    08:30-17:00 Mon-Fri. 30 mins for lunch. We do not have set break periods for making drinks, we allow the team to make drinks as and when, and have a free hot drinks machine for different types of coffee and hot chocolate.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    15 May 2023

  • Date posted

    23 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000080364

  • Positions

    2 available

What will the apprentice be doing?

The duties that will be carried out include:

  • Answering the phone
  • Data input on a waste bespoke software
  • Talking to suppliers to confirm completion of waste jobs
  • Resolving customer queries
  • Liaising with the team to provide account management support
  • Booking in waste collections

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Level 3, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model, with workplace delivery and some classroom sessions. You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Upon completion of the apprenticeship, I would expect the candidates to progress to Account Management Support with further progression to Account Management or other areas of the business once waste management experience has been established. The company has a 5-year growth strategy so there will be plenty of other areas of growth within the industry.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Administrative skills, Team working, Good interpersonal skills, Good timekeeper, Eager to learn

Qualifications

GCSE or equivalent English (Grade 9-4 / A-C) Essential
GCSE or equivalent Maths (Grade 9-4 / A-C) Essential

About the employer

Flame UK is a waste brokerage providing a full sustainable solution to its customers. We offer a full waste management solution for every type of waste stream from general waste right through to Hazardous waste and everything in-between and manage a wide variety of industry types across the UK.

Employer

FLAME UK BUSINESS SERVICES GROUP LTD

Address

HUB37

37 Gordon Road

West Bridgford

NG2 5LQ

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Leoni

apprenticeships@wnc.ac.uk

01623 900469

Apprenticeship standard

Business administrator

Level 3 (A level)

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