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Apprentice Patient Services Coordinator STAFFA HEALTH

You will spend time learning a range of patient administration duties, giving you an excellent foundation for working in healthcare. You will work closely with a variety of staff to support clinicians in providing care to patients. The role requires you to represent the practice and work with other organizations to support the care of our patients.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8:00am to 6:30pm

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    10 Oct 2022

  • Date posted

    25 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Staffa Health are looking to recruit an apprentice patient services coordinator to join our growing reception team.

Primary Duties and Areas of Responsibility:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Deal with all general enquiries, explain procedures and make new and follow-up urgent and routine appointments with all members of the Primary Healthcare Team
  • Communicate clearly and effectively with other team members, patients and carers
  • Recognise people’s needs for alternative methods of
    communication and respond accordingly
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
  • Register new patients to the practice onto the clinical system
    promptly and accurately having knowledge of the practice area.
  • Process patients’ changes of address
  • Enter requests for home visits onto the clinical system, ensuring to carefully record all relevant details and referring to the on-call doctor where necessary
  • Open and organise the distribution of the post
  • Action repeat prescription requests and ensure that they are
    ready for collection by the patient within 48 hours
  • Liaise with the pharmacists in the issuing of prescriptions
  • Advise patients of relevant charges for private (non General
    Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Retrieve and re-file records as required, ensuring strict
    alphabetical order is adhered to
  • Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent
    correspondence is available when patients are seen
  • Ensure records are kept in good repair, with all necessary
    information on the outside cover clearly visible

Undertake any other additional duties appropriate to the post as
requested by the partners or the practice manager.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner, Level 2 (GCSE).

Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills.

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job
activities and training.

On the job and off the job training will be delivered in the

What is the expected career progression after this apprenticeship?

There is a fantastic opportunity to progress within the company upon completion of the apprenticeship for the right candidate. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience, Proficient Keyboard skills, Library and indexing skills, Literacy skills


GCSE or equivalent English (Grade D/3) Essential
GCSE or equivalent Maths (Grade D/3) Essential
GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

We are a large, friendly and innovative GP practice with a focus on the highest quality of care for our patients. We are rated as an Outstanding practice by the Care Quality Commission. The administration team at Staffa Health are an essential part of the exceptional level of care we provide. Situated in a semi-rural community, close to the Peak District we have 17,020 patients, provide services over 3 sites and utilise the clinical system SystmOne. We are a training practice for doctors, GP’s, medical students and student nurses. We employ over 80 permanent staff. This post will be based at our Tibshelf site.




3 Waverley Street


DE55 5PS

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Training provider



Learner Engagement Team

0330 002 6266

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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