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Customer Service Apprentice HARKWELL LABELS LTD

This is a fantastic opportunity for someone who is looking to train as an Account Executive whilst gaining a nationally recognised apprenticeship standard qualification. We are a progressive company based in Poole, Dorset, with plans for the future and need the right people to fulfil those plans.

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Closing date: 07 Oct 2022

Apprenticeship summary

  • Annual wage


    Apprentice: Under 18: £5.00 per hour Aged 18-20-years old: £7.00 per hour

  • Working week

    Monday to Friday, 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    17 Oct 2022

  • Date posted

    23 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The successful candidate will be working towards a set of core competencies so that they have the right basic skills, attitudes, and behaviours for an administrative, customer facing role in the business environment.

This will include supporting the team with all aspects of day-to-day administration and general office duties, and helping to provide outstanding customer service to allocated accounts:

Typical duties will involve:

  • Answering the phones and taking messages
  • Learning our operating system
  • Sending samples for the external sales team
  • Use of PC to email etc.
  • Learning the filing process and procedures
  • Learning finance and credit checking
  • Working with the Customer Service Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Upon successful completion of the apprenticeship, the qualification obtained will be a Level 3 Customer Service Specialist apprenticeship standard.

The apprentice will be given sufficient time to undertake their "off-the-job" requirement of the apprenticeship.

Throughout your time as an apprentice, you will be supported by both Harkwell Labels and the BPIF. You will be assigned a training coordinator to ensure that you have the best training available. Training requirements will be discussed at the point of employment to suit your individual needs and business needs. Most training and studying will be a combination of remote and site-based.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, the learner could be offered a role to reflect their qualification and experience within the customer service department or other areas within the business, should there be a position available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4/C or equivalent) Essential
GCSE or equivalent Maths (Grade 4/C or equivalent) Essential

Things to consider

You’ll be required to have or work towards excellent communication skills, as you need to be able to communicate with a variety of people. Enthusiasm to succeed Positive attitude to work Friendly approachable nature Desire to learn new skills Good team player Ability to concentrate A willingness to want to work Vacancy will close early if the right candidate is found - apply early to avoid disappointment. Please note you may be contacted via e-mail for interview.

About the employer

Harkwell produces millions of labels a year for all types of industries. With state-of-the-art HP Indigo and ABG press technology, we like to pride ourselves as a quality driven company. 2023 see’s the biggest investment the company has made, this will be in a new division producing flexible packaging. Again using our HP Indigo digital expertise.







BH12 4FE

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Training provider



Lucy Kirkbride

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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