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Reception and Administrator Apprentice SAFFRON GROUP PRACTICE

The practice offers a defined career structure for our Reception/Admin staff, and therefore is able to offer you the opportunity to expand and develop your skills. If this sounds like the type of environment you would enjoy working in and you are keen to develop your existing skills then please apply.

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Closing date: 13 Oct 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Thursday 10.00am – 6.00pm, Friday – 10.30am – 6.00pm. Each day includes a 30 minute unpaid lunch break.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    19 Oct 2022

  • Date posted

    16 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

You will need to have a positive, calm and friendly, hardworking attitude and be able to work as part of a large team.  With nearly 18,000 patients we are a busy practice so the ability to work in a fast-paced environment is also important. 

The practice offers extended opening hours and therefore reception staff work on a rota covering the hours 7.30 am to 7.30 pm. Some flexibility will be required to cover holidays and sickness.

  • Opening post and forwarding to correct team/department
  • Filing prescriptions in alphabetical order
  • Issuing prescriptions
  • Handling confidential data/patient records
  • Communicating with patients over the phone and face to face
  • Faxing referrals and updating patient records
  • Dealing with queries from patients re prescriptions, referrals and appointments

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner
  • Functional skills in maths and English if required

What is the expected career progression after this apprenticeship?

Fully trained Reception/Administrator with a view to being offered a full-time role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Patience, Presentable, Confidentiality, Ability to multi-task


GCSE or equivalent Maths and English (Grade C/4) Desired

About the employer

Saffron Group Practice is a busy GP Surgery based in Leicester – 18,000 patients.







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Training provider



Emma Stead

01788 820132

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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