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Collection Support Apprentice TIME HARD ASSET FINANCE LIMITED

Collection Support Apprentice to assist with duties such as ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines

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Closing date: 07 Nov 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    £371.25 per week based on 37.5 hours

  • Working week

    Monday - Friday 9am - 5pm with 30mins for lunch

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    08 Nov 2022

  • Date posted

    15 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000077355

  • Positions

    1 available

What will the apprentice be doing?

·The primary responsibilities of the successful candidate are to:

·Answer incoming calls, including overflow calls from Reception and other departments

.Load and process all new agreements, ensuring agreements are correctly scanned and saved to secure online storage

·Ensure all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines

·Issue welcome packs and invoices to clients

·Monitoring the 3 Collections Support inboxes and respond in a professional and timely manner to ensure Customer Service Levels are met 

·Manage a small portfolio of customer accounts in arrears, including chasing customers for payment and taking card payments over the phone

·Complete other administrative tasks as necessary

·Process and send direct debits, AUDDIS submissions, and incoming BACS payments against contracts

·Deal with all customer matters efficiently, fairly, and consistently in line with cultural values and FCA requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

An intermediate level of Customer Service practitioner training is provided via a training advisor.

What is the expected career progression after this apprenticeship?

The expected career progression is as a full-time customer service assistant.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working

Qualifications

GCSE or equivalent Maths & English (Grade 4/C) Desired

Things to consider

Consider a travel plan to make sure you can get to the vacancy.

About the employer

AIM-listed business specialising in the provision or arrangement of funding solutions to UK businesses seeking to access the finance they need to realise their growth plans.

Employer

TIME HARD ASSET FINANCE LIMITED

Address

Yew Tree Way

Stone Cross Park, Golborne

Warrington

WA3 3JD

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Training

Training provider

ST HELENS CHAMBER LIMITED

Contact

Adam Gardam

adam.gardam@sthelenschamber.com

01744742103

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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