Customer Service Apprentice DISTRIBUTION MANAGEMENT SOLUTIONS LTD

Due to our rapidly growing industry and recent expansion, we have an exciting opportunity for an customer service apprentice to join our friendly and award-winning team. This company is a logistics and freight reseller and partner with the major courier providers. Ideally looking for someone who is looking for a career within customer service.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,101.00

    Day off on your birthday Casual dress code Team building activities Onsite parking Annual leave 22 days + bank holidays

  • Working week

    Working hours Monday to Friday 9.00am – 5.30pm

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    01 Apr 2023

  • Date posted

    11 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000075867

  • Positions

    1 available

What will the apprentice be doing?

The apprentice role will include:

·         Providing support to the customer service team

·         Liaising with suppliers

·         Accurate data entry

·         Monitoring and maintaining supplier discrepancies

·         Shipment tracking

·         Maintaining customer records & administrative tasks

  • Ensuring outstanding customer service both internally and externally is provided

The company are looking for individuals with the following skills:

·         Good communication skills.

·         Able to manage a variety of tasks at any given time.

·         Have excellent problem-solving skills.

·         Good IT skills

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will have full support from the customer service Manager and team as they will be working towards the Level 2 Customer Service Practitoner apprenticeship.

Training will be office based in Portland Dorset with one day a week at Weymouth college throughout the apprenticeship.

 

What is the expected career progression after this apprenticeship?

Once the apprenticeship is complete there is the opportunity for more training and a full time position and career within the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 9-4) Desired
GCSE or equivalent Math (Grade 9-4) Desired

Things to consider

The role is based on Portland and the candidate must be able to get to Portland for work and also to Weymouth for the college day during the apprenticeship.

About the employer

We are a logistics and freight reseller and partner with the major courier providers, DHL, Fedex and UPS to name a few.

Employer

DISTRIBUTION MANAGEMENT SOLUTIONS LTD

Address

11A FIRST FLOOR

SOUTHWAY

PORTLAND

DT5 2NJ

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Training

Training provider

WEYMOUTH COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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