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Apprentice Business Administrator INNTEL LTD

To provide an efficient administrative service to Inntel. This is an entry level role to gain full understanding of our industry with the opportunity to develop in a company that will support growth in all areas of our business including gaining experience in marketing, finance, sales, commercial and operations.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, shift patterns are on a rota basis and are either 08:00 – 16:30, 08:30 – 17:00, 09:00 – 17:30, or 10:00 – 18:30. 30 minute unpaid lunch break per day and 15 minute paid break in the morning or afternoon.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 May 2023

  • Date posted

    10 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

The role will include general administrative duties including departmental support across all areas of the business, reporting, customer service, email management, project support. This is a role that we hope will attract people looking to join our industry and progress into more senior roles.

The role is one of a team of administrators that share the wider duties of the role, reporting into a team leader. They will also be supported by mentors from across areas of the business with expertise in specific areas.

Main Duties and Responsibilities:

  • Manage all company post.
  • Answer and manage all incoming telephone calls and allocate as appropriate.
  • Provide clerical support as required.
  • Control and maintain stock levels of office supplies.
  • Monitor the servers and escalate any issues.
  • Monitor all incoming email inboxes, responding to and forwarding on emails as required.
  • Meeting and greeting clients and visitors to Inntel House.
  • Maintaining venue and client databases.
  • Processing report requests for all departments.
  • Support all client implementation plans as required.
  • Support with general review and processing of spreadsheets.
  • Manage travel invoicing and manual invoicing.
  • Provide copies of supplier payment requests.
  • Request copies of venue invoices.
  • Provide copies of commissions invoices.
  • Run and amend rail refund reports.
  • Support the Operations Team with the loading of new enquiry emails that are received directly.
  • Processing amendments, confirmations and cancellations for the Meetings and Events Team.
  • Crosschecking contracts for the Operations Team.
  • Support Inntel Academy with administrative functions.
  • Operate the chat box function on Inntel’s booking tool.
  • Process VCC payments (virtual credit card) for bookings as required.
  • Support with an audits, H&S and compliance checks.
  • Support with any specific projects as required.
  • Management of internal meeting space and company car bookings.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard.
  • All delivered within the work place via online training and at Colchester Institute Campus.

What is the expected career progression after this apprenticeship?

  • The Business Administrator role is an entry level role that for the right candidate could lead to other roles within our business in a multitude of areas, for example becoming a Business Travel Consultant, Finance Assistant, Meeting or Events Consultant or roles with HR, Risk, Sales, IT, Marketing or Project Management.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Analytical skills, Team working, Interpersonal skills, Time keeping, Polite and courteous, Adaptable, Enthusiastic, Outlook, Word and Excel skills


GCSE or equivalent maths and English (Grade 9-4/A*-C) Essential

Things to consider

The role is heavily computer based but we encourage screen breaks and walking meetings to step away from the computer. Our office is based in a rural location, we are about 15 minutes’ walk from the local railway station, there are bus routes but they aren't as frequent as they are in urban areas. Please consider your travel arrangements when applying for this role.

About the employer

Inntel are a Business Travel and Meetings and Events Agent. Inntel was established in 1984 and is now the largest independent meetings and travel management company in the UK with a spacious and modern HQ in Feering, near Kelvedon (just off the A12). Currently we employ approx. 90 employees. For over 30 years we’ve been selecting venues, managing events, sourcing travel and accommodation, exceeding the expectations of hundreds of companies along the way. We provide our clients with a broad range of meetings and travel related services including venue finding, accommodation, travel bookings and event management. Our reputation has been built on integrity, excellence in customer service and delivering a quality product. Although we deploy best-in-class technology to make processes slicker, Inntel is about people first. We have an excellent reputation in our industry for our friendly and professional people, the high standard of our customer service and the effort we put into understanding our clients’ different needs and creating a tailor-made solution for them. The most important word in the whole of the last sentence is ‘people’ – because the quality of any service is dictated by the people providing it. So we understand the importance of finding the right people and treating them well.








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Training provider



Colchester Institute - Apprenticeship Team

01206 712043

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Feb 2023