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Apprentice Helpdesk Operative DEALER MANAGEMENT SERVICES LTD

DMS operate a bespoke software system for the motor industry. Your role will be to support the Helpdesk team. You will be a great communicator, listening to customers and delivering solutions. You will be self-motivated, aware of and meeting business targets. You will be able to speak to people of all levels and make them feel at ease.

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Closing date: 05 Feb 2023

Apprenticeship summary

  • Annual wage



  • Working week

    Monday to Friday from 8.30am to 5.30pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    09 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answer and administer inbound and outbound calls
  • Ensure customer expectations and requirements are identified, and successfully managed and logged on our ticketing system
  • Monitoring all incoming requests
  • Provide knowledgeable with a courteous, responsive and efficient service
  • Effectively manage customer communication through their tickets with timely progress updates
  • Maintain knowledge of DMS Navigator products and services

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will study a Customer Service Practitioner Level 2 Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.

What is the expected career progression after this apprenticeship?

Progression to higher level or permanent recruitment for the right candidate

Requirements and prospects

Desired skills and personal qualities

Administrative skills, IT skills


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Nearly 25 years ago, Navigator was born. From a team who were early adopters to using computers in dealerships in the early 80s. Navigator can be found driving major multi-franchise dealerships as well as in solo, family-run businesses. It delivers the same customer-focused, profit-driven management tools across the board.




Unit 5, 12 O'Clock Court


S4 7WW

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Training provider



Amanda Bambrough-Smith


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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