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Customer Service and Administrator Apprentice CARBON REWIND LTD

Are you seeking a career in Customer Service? This is a fantastic opportunity to provide great customer service to help our customers reduce their carbon footprint. To become part of the team, APPLY NOW!

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Closing date: 06 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday. 09.00 - 17.30. Lunch is 1 hour and is unpaid.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    07 Mar 2023

  • Date posted

    04 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The Role:

  • Liaising with external customers via telephone and email
  • Taking our customers through the process of booking survey and installation appointments
  • Taking inbound calls and assisting with any enquiries
  • Ensuring every customer receives great customer service
  • General business administration
  • Assisting colleagues and management where required

Who are we looking for?

  • Excellent organisation skills
  • Proactive and able to work on own initiative
  • Proven ability to work in a fast-paced environment
  • Strong interpersonal and communication skills
  • Excellent attention to detail
  • Proven ability with google suite, Microsoft office and PDF
  • Strong customer service skills


Full training will be given in order to complete the above duties to the best of your ability. Carbon Rewind and Boom Training will provide ongoing support and guidance.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist Standard, which includes:

  • Modules covering Skills, Knowledge, and Behaviours in Customer Service
  • You'll have a personal tutor to guide you through your training
  • You will attend 1:1 sessions with your tutor every 2/3 weeks
  • End Point Assessment (online)
  • Occasional group classes with other learners
  • Functional Skills Level 2 in Maths & English if required
  • Customer Service Certificate from IfATE and City & Guilds

What is the expected career progression after this apprenticeship?

There is an opportunity for a full time position at the end of a successful apprenticeship. This would involve an interview. 

Salary would be £19,000 starting. 

Following the apprenticeship there’s lots of career development, through in house training and further external courses.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Confident, Friendly, Eager to learn


GCSE or equivalent English (Grade D/3 is the minimum) Essential
GCSE or equivalent Maths (Grade D/3 is the minimum) Essential

About the employer

Heating and insulation company who take a whole house approach to helping reduce the carbon footprint and tackle fuel poverty. Founded in 2019 and work nationwide.




Axis 4

Rhodes Way


WD24 4YW

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Training provider



Lilly Spake

02380 004 210

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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