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Customer Service Apprentice - Leisure Stoke-on-Trent City Council

Here is an exciting new opportunity in our busy and outstanding leisure department. We are looking for 2 Customer Service Apprentices to undertake general customer service, clerical and administrative duties within the Leisure Services section of Stoke-on-Trent City Council.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am-5pm - The apprentice will work from 3 different locations including the Civic Centre, Glebe Street, Stoke, Dimensions Leisure Centre, Tunstall and Fenton Manor Sports Complex, Fenton.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

To undertake general customer service, clerical and administrative duties. This includes customer service, typing, data entry, filing, photocopying and sending/receiving emails.
• To answer the telephone and respond to electronic/ face-to-face enquiries;
• To provide administrative support to colleagues within the team including assisting with bookings onto the leisure management system, customer queries on site and over the phone and taking customer payments.
• Reception duties to include meeting and greeting customers and visitors, dealing with customer bookings / payments and any enquiries they may have.

Additional Requirements:
• To complete on and off the job training in line with your apprenticeship standard and attend apprenticeship training days (be able to travel to college/training provider location).
• To complete all coursework by target dates and attend training activities as required.
• To complete Functional Skills in Maths and English where an exemption has not been made.
• To work with an assessor and mentor to develop a work-based portfolio.
• To undertake statutory & mandatory training as required.
• To utilise knowledge and skills gained at college/training into practice within the workplace

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard and end point assessment
  • Level 1 Functional skills for maths and English where exemptions don't apply.

What is the expected career progression after this apprenticeship?

Qualifications achieved are transferrable to employment opportunities within the sector. Apprentices are in a prime position to apply for employment vacancies within Stoke-on-Trent City Council. Careers guidance and support is provided throughout the apprenticeship to plan for your next steps. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade A*/9-D/3) Essential
GCSE or equivalent Maths (Grade A*/9-D/3) Essential

Things to consider

This opportunity will give an excellent grounding for someone wanting to pursue a future career in Customer Service. The applicant should be a confident individual with good verbal communication skills and the ability to provide high levels of customer service.

About the employer

At the heart of a rapidly changing city that has a proud past and a very exciting future, the council is leading the transformation of our area. We're continually improving the delivery of our services to make a real difference to people's lives. As the biggest employer in Stoke-on-Trent, the City Council provides a wealth of employment opportunities across all local services, with a firm commitment to employing a growing number of apprentices across a wide range of teams and departments.


Stoke-on-Trent City Council


Civic Centre

Glebe Street




Janet Barker


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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

From the home page click on Search Job Vacancies then use the Keywords tab to search for - Apprentice Customer Service - Leisure

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Aug 2022