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Apprentice Customer Service Agent INSTITUTE OF THE MOTOR INDUSTRY(THE)

This is a unique chance to start your career in Customer Service with a well established, professional employer and trained by a national leading training provider.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage


    Wage will be £15000 - £18000 per year dependant on experience to be discussed at interview

  • Working week

    35 Hours a week Shifts and times to be confirmed

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide support including raising purchase orders and invoices, arranging meetings, monitoring and maintaining end-point assessment enquires via mailboxes and telephone calls
  • Work with the End-point Assessment Co-ordinators to process centre approvals and ensure all centres have signed end-point assessment contracts for the Apprenticeship standards for which they are engaged with the IMI.
  • Carry out the end-to-end administration process for end-point assessment bookings including pre requisite checks for scheduled assessments in line with assessment plan requirements, issuing results in timely manner and ensuring certificates are claimed as appropriate.
  • Support the End-point Assessment Co-ordinators, End-point Assessment Manager and Lead End-point Assessors with potential End-point Assessor applications ensuring initial holding responses are sent and applications are filed.
  • Send contracts and addendums to End-point assessors upon successful applications and interviews.
  • Support the End-point Assessment Co-ordinators, by working with approved centres and End-point Assessors, to ensure all events are delivered in line with the contracts.
  • Support IMI approved centres with end-point assessment registration and booking system queries for all related products.
  • Assist in producing reports for end-point assessment activities externally and internally.
  • Assist with the scheduling and arrangements of End-point assessor workshops.

What training will the apprentice take and what qualification will the apprentice get at the end?

As an Apprentice you will be included on a Level 2 Customer Service qualification. Your Qualification will be delivered by a Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Vocational Learning Advisor coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.

What is the expected career progression after this apprenticeship?

There is a possibility of a full time opportunity for the right candidate on completion of the apprenticeship for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Presentation skills, Team working, Patience


Other None (Grade None) Essential

Things to consider

This vacancy may close early if the right candidate is found and you may be asked to be interviewed before the date shown so please apply asap to avoid disappointment .

About the employer

At the IMI, we believe passionately that the automotive industry is a driver of innovation, employment and economic growth. We believe the people working in the industry need the most relevant, up-to-date skills and qualifications in order to progress – especially during times of intense change. IMI’s purpose is to provide, and continuously evolve, the means by which people working in the automotive sector can attain relevant professional competence and appropriate recognition. The Institute of the Motor Industry (IMI) was founded in 1920 when society – as now – was experiencing rapid technology-driven change. The IMI was created to establish new skills and knowledge benchmarks for the emerging automotive industry.







SG13 8PQ

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Training provider



Mike Hand


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

For further information on this vacancy and to apply please click ‘apply’. At this point you will enter the Babcock Training website where you can review the Job Vacancy in more detail and apply. Please complete the application form. You will then be contacted by a recruiter and your details will be sent to the Employer. Any enquiries please contact Mike On 01704502240.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Aug 2022