An exciting opportunity to begin your career as a Medical Receptionist has become available within a GP Surgery in Chatham. You will join as a Customer Service Apprentice and be involved with answering the telephone, booking appointments, checking in patients, dealing with emails and other ad-hoc duties.
Closing date: 21 Aug 2022
Total hours per week: 30
Possible start date
01 Sep 2022
7 days ago
Level 2 (GCSE)
What will the apprentice be doing?
The purpose of the role is to:
· Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
· Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols & memos
Pulling/filing notes for surgeries and update as necessary
Filing post in medical records
Fax and photocopy as requested
Processing the output from the doctors' boxes, in a timely fashion (same day where possible)
Shredding of documents once action is completed
Receiving patients consulting with members of Practice team.
Handing completed repeat prescriptions to patient and checking names and address.
Cover all reception positions as necessary.
Ensuring a tidy waiting area.
Ordering, re-ordering and monitoring of stationery and other supplies.
Dealing with clinical waste collector.
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Proactively assisting other members of the reception team.
Process appointment requests for on the day and future appointments from patients by telephone and in person, in a timely manner.
Deal with requests for home visits.
Process patients change of address – computer data and medical records (have knowledge of Practice area).
Process repeat prescription requests in accordance with Practice guidelines.
Monitor specific area within Clinical Audit – as advised.
Use electronic booking facility for flu vaccinations (not paper lists).
Patient journals must be updated following any communication (i.e. verbal or written).
Have working knowledge of telephone/tannoy system, during and after hours.
Cover annual leave / sickness.
Report any faulty equipment.
Ensure building security – have thorough knowledge of doors/windows/alarm (training to be given).
Any other tasks allocated by partners and managers.
Mandatory training will be given in Confidentiality, Health & Safety, Equality & Diversity, Quality & Risk together with all Practice Policies, Standards and Procedures.
What training will the apprentice take and what qualification will the apprentice get at the end?
Continuously develop their personal effectiveness and impact as a Customer Service Practitioner, increase knowledge and confidence to influence behaviours, consider Employment Rights and Responsibilities, gain the essential skills to aid career progression and receive support from a dedicated team of qualified Trainers.
For this Apprenticeship Standard, learners will benefit from the completion of the Level 2 BTEC Diploma in Customer Service and so the Apprentice is also required to successfully achieve three mandatory units which are completed by either online assessment or written assignment.
The completion of this qualification requires monthly visits from a qualified IPS Trainer to develop the Apprentice’s skills and progress the build of the Apprentice portfolio to prepare for End Point Assessment.
What is the expected career progression after this apprenticeship?
Permanent position and progression/promotion within the NHS.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
IPS INTERNATIONAL LIMITED
Customer service practitioner
Level 2 (GCSE)