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Communications – Customer Service apprenticeship – Neighbourhoods and Housing Kingston upon Hull City Council

The Business Insight Team are looking for an apprentice to assist with the internal communications across the Service, you will be articulate, creative and be able to work as part of a team. This is an exciting opportunity for the right person and you will attend a range of learning and development training to complement your apprenticeship.

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Closing date: 28 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,279.88

    Wages are paid on the last working day of each month.

  • Working week

    Monday to Friday 8:30 – 4:30

    Total hours per week: 37

  • Expected duration

    13 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    4 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000072123

  • Positions

    1 available

What will the apprentice be doing?

The day-to-day tasks of the apprenticeship will include, but not limited to:

  • Drafting up some stories for newsletters – to staff and to residents.
  • Chasing up content from colleagues for these things.
  • Drafting up and putting posts on the Hull City Council Housing Facebook page.
  • Keeping a log of what the above Facebook posts are about so we can plan balanced content.
  • Creating MS Forms surveys for the TP Team to use.
  • Some supporting admin activity.

You will have the opportunity to learn from a range of colleagues including Marketing and Media Officers, Tenant Participation Team and Service Support Staff.  You will attend meetings with tenants and staff and will be supported to do well in the study element of your apprenticeship.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

·       Level 1/2 Functional Skills in maths and English (if required)

·       End-Point Assessment (EPA)

Regular training and development sessions to meet the needs of the employer and the apprentice.

 

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if available.

 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English & maths (Grade A/D or 4/7) Desired

Things to consider

Applicant must attend HTAE initial assessment and interview process in order to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About the employer

Business Development and Change within Neighbourhoods and Housing deliver a range of services which support the rest of neighbourhoods and housing, including leading on communications, providing insight and resident involvement, as well as delivering a various improvement programmes which benefit the whole of the business.

Employer

Kingston upon Hull City Council

Address

Warehouse No 9

Guildhall Road

Hull

HU1 1HJ

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Training

Training provider

KINGSTON UPON HULL CITY COUNCIL

Contact

Engagement Team

business.engagement@hullcc.gov.uk

01482 614157

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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