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Apprentice Customer Service Advisor – Online Team WESSEX GARAGES HOLDINGS LIMITED

To provide a pro-active and efficient service to online and telephone customers ensuring a great customer experience and driving appointments to sales teams from inbound enquiries.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £16,000.00

    Salary will be £16,000 to £18,000 depending on experience in a customer facing role in first year and then National Minimum Wage after that until completion of training.

  • Working week

    Monday-Friday working hours between 8am-6pm An hour lunchbreak for any shift more than 6 hours. Maybe required to work occasional weekends. Attend college 1 day per week for training, this will be at our Filton Campus

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    5 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000072077

  • Positions

    2 available

What will the apprentice be doing?

Main duties of the role include:

  • Responding to online and inbound telephone leads, using a consultative approach to guide prospects to an appointment.
  • Information gathering on a customer’s requirements and processing into a sales tracking platform.
  • Delivering maximum customer service and uphold our commitment to delivering a great customer experience during their sales journey.
  • Driving appointments for our sales teams from inbound enquiries.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

Functional Skills in maths and English if required
As the successful apprentice you will undertake an Intermediate Apprenticeship in Customer Service with an embedded administration pathway.
The Apprenticeship will be delivered by a South Gloucestershire & Stroud College Assessor. You will be required to attend Filton Campus to complete any underpinning knowledge support, however the majority of your assessments towards your qualifications will be undertaken within the workplace environment.


You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and experience throughout the duration of your apprenticeship programme.

What is the expected career progression after this apprenticeship?

The Customer service role may be a gateway to further career opportunities, such as administration, management or senior support roles.

 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent GCSE Maths and English (Grade GCSE Grades A*-C or 4-9) Essential

About the employer

Wessex Garages Group is a multi-site , multi-franchise automotive dealership group in South Wales, Bristol and Gloucester working on behalf of the industry’s biggest manufacturers such as Nissan, Kia, Hyundai, Mazda and Mitsubishi selling new and used cars and vans and providing after sales support and parts through the highest standards of customer service. We pride ourselves on our key values of KNOWLEDGE, VALUE, TRANSPARENCY and TRUST.

Employer

WESSEX GARAGES HOLDINGS LIMITED

Address

Pennywell Road

Bristol

BS5 0TT

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Training

Training provider

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Contact

Amy Archer

amy.archer@sgscol.ac.uk

0117 9092202

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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