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Apprentice IT Technician (Level 3) CABOT LEARNING FEDERATION

In this IT Technician apprenticeship, you will work alongside ICT colleagues to provide first line reactive technical and diagnostic support within the Academy. You will also assist in the proactive maintenance and development of ICT systems and processes as required.

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Closing date: 19 Aug 2022

Apprenticeship summary

  • Annual wage


    After the first 12 months it will change to the National Minimum Wage for apprentices depending on the age.

  • Working week

    Full Time, all year round. Days and shifts are to be confirmed.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    30 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

The primary duties and responsibilities will include:


  • Develop and maintain a constructive working relationship with the Network Manager to ensure the smooth running of the Academy’s ICT provision.
  • Establish positive working relationships with staff and students.  Act as a first point of contact regarding ICT hardware and software incidents, queries and problems.  Troubleshoot, provide support and training to resolve issues.
  • Maintain productive working relationships with external service providers, manufacturers and suppliers.
  • Ensure all written and electronic data entry, reports, records and other documentation are completed in an accurate, comprehensive and timely manner.
  • Work collaboratively with the central CLF ICT team.  Share best practice, knowledge, ideas and advice to continually improve ICT support within the Academy.
  • Supporting end users in the use of technology.

People Management

  •  Advise, guide and instruct staff and students in the use of ICT systems and equipment.

Resource Management

  • Will assist with the support and maintenance of ICT resources such as computer hardware and software, projectors, interactive equipment and desktop/laptop workstations.
  • Ensure that hardware and software audits are maintained and that a knowledge base is kept on hardware and software systems accordingly.
  • Respond to, log and resolve support requests in line with agreed service standards.
  • Contribute to the development and update of network systems as required.
  • May be responsible for the stock control and ordering of ink, paper and other consumables.
  • Create and track orders for new hardware and software.
  • Assist with large system upgrades, overhauls and projects as instructed.
  • Will carry out desktop and laptop hardware repairs.
  • Set up equipment for events as required including support for all audio visual (AV) technologies, including the setup and management of AV systems for use in assemblies, staff meetings and other events.

Decision Making

  • Investigate inappropriate use of ICT resources. Monitor and manage access to particular websites to ensure safeguarding and protect the integrity of the Academy’s ICT as a whole.
  • Make system and configuration changes in line with appropriate procedures to meet the needs of the Academy.
  • Be able to organise and prioritise work load effectively responding to academy need. 

Work Demands

  • To ensure appropriate processes are followed when making minor changes to systems that include but not limited to application installation, user management and computer management.
  • Be able to work to deadlines but also be flexible to deal with frequent adhoc requests and unforeseen circumstances which can be lengthy to resolve.
  • Understand and apply the Federation’s statutory and organisational data protection and information security requirements and expectations.



What training will the apprentice take and what qualification will the apprentice get at the end?

  • ICT level 3 standard.
  • Regular Assessor support and reviews. 
  • You will be given 20% of your working week dedicated to your apprentice study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor.
  • If you have not already achieved a C/4 + in both Maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both Numeracy and Literacy. This will include sitting an exam.
  • End-Point Assessment.


What is the expected career progression after this apprenticeship?

The successful candidate will have a chance to work in the Cabot Learning Federation which is a growing trust. Supporting and developing the ICT systems which in turn support the goals of both the trusts core purpose and its mission. From the outset we are unable to guarantee any permanent role after the apprenticeship ends. The trust however has previously employed many apprentices some of which have gone on to secure full time permanent employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Logical, Team working, Patience, Flexible, Reliable


GCSE or equivalent English (Grade 4/C or equivalent) Essential
GCSE or equivalent Maths (Grade 4/C or equivalent) Essential
GCSE or equivalent ICT related qualification (Grade 4/C or equivalent) Desired

Things to consider

There are 3 positions, one of each based at the following locations: - Bristol Brunel Academy- BS15 1NU. - Bristol Metropolitan Academy- BS16 2HD. - John Cabot Academy- BS15 8BD. Please note: The IT Technician role involves a considerable amount of computer based work so DSE regulations will apply. Moderate physical effort is required, will involve some lifting, carrying and installation of workstations. May involve working at heights when fault finding or testing. Working Conditions: The work is academy based. You may be required to work at other sites within the Cabot Learning Federation.

About the employer

The CLF is a partnership of schools that is sponsored by Rolls Royce PLC and The University of the West of England (UWE). The CLF now sponsors 21 academies in Bristol, South Gloucestershire and Weston Super Mare. This means that we are responsible and accountable for the education of 12,000 students between the ages of 3 and 19 and for the employment and support of over 2000 staff.




Federation House Federation House

King's Oak Academy Brook Road


BS15 4JT

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Training provider



Ben Garston


Apprenticeship standard

Information communications technician

Level 3 (A level)

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