Apprentice Customer Service Executive INNTEL LTD
The Customer Service Executive will provide customer service support to all of Inntel’s clients regarding supplier/Inntel complaints, issues and feedback. There is also the requirement in the role for data analysis, report production and collation, service level monitoring and supporting clients with our online booking tools.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 19 Aug 2022
Apprenticeship summary
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Annual wage
£10,004.80
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday, shifts are either 9:00-17:30, 9:30-18:00 or 10:00-18:30. We are flexible to account for employee’s travelling times and methods. 30 minute unpaid lunch break per day and 15 minute paid break in the morning or afternoon.
Total hours per week: 40
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Expected duration
18 Months
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Possible start date
05 Sep 2022
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Date posted
29 Jul 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000071350
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Positions
1 available
What will the apprentice be doing?
- Manage complaints on behalf of clients and Inntel Client Relationship Managers regarding all supplier/Inntel complaints and feedback issues.
- Investigating and documenting to ISO standard to ensure all complaints resolved in a timely and customer satisfactory standard.
- Administration of Inntel booking errors that have resulted in charges by way of producing a summary sheet for sign off and creating a booking on Ezi to settle the charges.
- Support with any system service issues (LOGiC helpdesk) from clients via email, over the phone or using the website chat service bringing them to a satisfactory conclusion.
- Produce and collate monthly client reports e.g. complaints / phone stats / SLA.
- Assist in the preparation of client presentations, proposals and other business development documents.
- Assist with client and internal queries, client reports and managing Customer Service Questionnaires.
- Carry out an annual review the Customer Service process and identify potential improvements to enhance the service offering.
What training will the apprentice take and what qualification will the apprentice get at the end?
- The apprentice will be working towards the Customer Service Specialist Level 3 apprenticeship standard.
- All delivered within the work place via online training and at Colchester Institute Campus.
What is the expected career progression after this apprenticeship?
- Previous Customer Service Executives have moved into roles such as Business/Data Analysists, Online Support, Client Relationship Executives, or the role could lead onto areas of product development or project management.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
INNTEL LTD
Address
INNTEL HOUSE
THRESHELFORDS BUSINESS PARK
INWORTH ROAD
CO5 9SE
Training
Training provider
COLCHESTER INSTITUTE
Contact
Colchester Institute - Apprenticeship Team
ci.apprenticeships@colchester.ac.uk
01206 712043
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 19 Aug 2022