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Client Support Apprentice 3D MARCOMMS LTD

As part of an established Support team, you will be on the front-line in terms of queries, issues and potential candidate assistance. You will be getting to know and navigating web based systems, you will need to quickly assess and identify whether a query is a technical issue or user error, using your excellent analytical /problem-solving skills.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage

    £13,650.00

  • Working week

    Monday to Friday 8:45am – 5:15pm with a 1 hour lunch break

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    28 Oct 2022

  • Date posted

    29 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000071319

  • Positions

    3 available

What will the apprentice be doing?

As part of an established Support team, you will be on the front-line in terms of queries, issues and potential candidate assistance – so you will be a natural at providing outstanding levels of customer service.

Working to – sometimes tight! - client SLA deadlines, you will:

  • Record and respond in a timely manner to incoming day-to-day support queries, both via email and telephone calls.
  • Follow up on comms where necessary. We would look for you to take the same pride in providing “best-in-class” service as we do.
  • Assess incoming queries and identify whether a query is a technical issue or user error, using your excellent analytical /problem-solving skills.
  • Develop expert knowledge of our core product – HARBOUR.
  • Liaise with key stakeholders to understand and help resolve client issues / challenges.
  • Help with client admin tasks such as updating contracts, forms, pulling reporting requirements together.
  • Striving to live our values.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Customer Service Practitioner Level 2 apprenticeship standard.
  • All delivered within the work place via online training and at Colchester Institute Campus.

What is the expected career progression after this apprenticeship?

  • Upon completion of the apprenticeship, full time employment will be offered – with potential future progression to advance into other areas of the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, A professional manner, Time management skills, Able to work autonomously

Qualifications

GCSE or equivalent maths and English (Grade 9-2/A*-E) Essential
GCSE or equivalent 5 GCSEs including maths and English (Grade 9-4/A*-C) Desired

Things to consider

The role will involve long periods of working on a computer. The role will be fully office based in Copford (bus routes and parking are available).

About the employer

We are a people-focussed business with an impressive client portfolio, a passion for what we do and an unswerving commitment to delivering best in industry service. We “dare to care” about our HARBOURites, as much as we do our clients. This is an environment that won’t be right for everyone, but then we’re not after just anyone; we’re looking for someone who’s ready to raise their game and play an important part in an award-winning business.

Employer

3D MARCOMMS LTD

Address

71 London Road

Copford

CO6 1LG

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Training

Training provider

COLCHESTER INSTITUTE

Contact

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2022