Client Support Apprentice 3D MARCOMMS LTD
As part of an established Support team, you will be on the front-line in terms of queries, issues and potential candidate assistance. You will be getting to know and navigating web based systems, you will need to quickly assess and identify whether a query is a technical issue or user error, using your excellent analytical /problem-solving skills.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 19 Aug 2022
Apprenticeship summary
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Annual wage
£13,650.00
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Working week
Monday to Friday 8:45am – 5:15pm with a 1 hour lunch break
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
05 Sep 2022
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Date posted
29 Jul 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000071319
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Positions
3 available
What will the apprentice be doing?
As part of an established Support team, you will be on the front-line in terms of queries, issues and potential candidate assistance – so you will be a natural at providing outstanding levels of customer service.
Working to – sometimes tight! - client SLA deadlines, you will:
- Record and respond in a timely manner to incoming day-to-day support queries, both via email and telephone calls.
- Follow up on comms where necessary. We would look for you to take the same pride in providing “best-in-class” service as we do.
- Assess incoming queries and identify whether a query is a technical issue or user error, using your excellent analytical /problem-solving skills.
- Develop expert knowledge of our core product – HARBOUR.
- Liaise with key stakeholders to understand and help resolve client issues / challenges.
- Help with client admin tasks such as updating contracts, forms, pulling reporting requirements together.
- Striving to live our values.
What training will the apprentice take and what qualification will the apprentice get at the end?
- The apprentice will be working towards the Customer Service Practitioner Level 2 apprenticeship standard.
- All delivered within the work place via online training and at Colchester Institute Campus.
What is the expected career progression after this apprenticeship?
- Upon completion of the apprenticeship, full time employment will be offered – with potential future progression to advance into other areas of the business.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent 5 GCSEs including maths and English (Grade 9-4/A*-C) Desired
Things to consider
About the employer
Training
Training provider
COLCHESTER INSTITUTE
Contact
Colchester Institute - Apprenticeship Team
ci.apprenticeships@colchester.ac.uk
01206 712043
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 19 Aug 2022